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Greeter - Ticket and Pass Sales - Part Time - Winter Seasona

Company: Vail Resorts
Location: Vail
Posted on: November 4, 2019

Job Description:

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak. The Greeter, as a part of the Product Sales and Services department, is responsible for creating a warm and welcoming first impression to our guests by greeting them in our various ticket, lesson and pass sales locations. The position requires providing information, directions, and product knowledge while offering expert advice regarding Village and Resort services. Follow company/department policies & procedures while interacting with a high volume of guests and effectively managing the queue (line.) The Greeter must continue to pay attention to the details of the operation while being a problem solver, ensuring each guest's needs are met appropriately. Responsibilities include (but are not limited to):

  • Accurately provide information about lift access products while efficiently directing guests to the correct windows and/or product sale locations.
  • Must be able to interact with guest and effectively manage the queue (line) at the same time.
  • Participate in Line Wait Time metrics collection
  • Ability to learn, understand and effectively communicate multiple product types to guest & can easily adapt to changing pricing and product offerings.
  • Make suitable recommendations on products to meet the guest needs and the business objectives.
  • Must be knowledgeable about the resort, location specifics, events, and activities in order to answer guest inquiries.
  • Ability to handle high volumes of customer interaction while Delivering exceptional Service; Internal & External
  • Creating a fun & Professional work experience while communicating in a courteous & respectful manner
  • Professionally assist and follow through with resolution of guest complaints, handle concerns & suggestions
  • Follow company/department policies & procedures
  • Participate in resort & departmental trainings and development courses.
  • Take initiative to perform duties which facilitate operation and maintain cleanliness while paying attention to detail
  • Perform other duties as appropriate
  • Help guide guest/ski groups to proper location(s) at the resort
  • Willing to work outside in winter weather conditions Qualifications:
    • High school diploma or equivalent preferred
    • Experience using a mobile or tablet device
    • Ability to communicate fluently and effectively in English
    • Ability to develop a quick rapport with clients
    • Ability to stay calm in busy and stressful situations
    • Ability to answer questions and speak intelligently about all resort products
    • Fun, outgoing personality traits
    • Ability to adhere to required responsibilities in an unsupervised environment. Skills (preferred):
      • Prior experience with (resort) POS software
      • Experienced and/or conversational in a foreign language
      • Previous guest service experience
      • College Degree
      • Must be at least 18 years of age
      • Outdoor Enthusiasts Schedule: Part time is typically 3-4 days per week and 3-7 hours per day. Employees must commit to at least one weekend day and be available to work holidays. Benefits include:
        • Free Ski passes for employees and dependents
        • Discount lift tickets for friends and family
        • Free ski lessons
        • Discounted lodging, food, gear and mountain shuttles
        • Discounted bike haul & golf
        • Medical, Dental, and Vision plans (full-time positions)
        • 401(k) Retirement Plan
        • Excellent training and professional development Be a part of the resort where it all started. Imagine belonging to a team that delivers the life of luxury to its guests while infusing the mountain lifestyle in every experience. Are you someone that never settles for second best? Take your mountain exploration to the next level and join a passionate group of people who thrive on extraordinary customer service. Come help us deliver unparalleled adventures in a place that is unrivaled and unflinching. Join the team at Vail - a place that's Like Nothing on Earth. Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID 177018

Keywords: Vail Resorts, Vail , Greeter - Ticket and Pass Sales - Part Time - Winter Seasona, Sales , Vail, Colorado

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