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Front Desk Agent

Company: Quality Inn & Suites
Location: Eagle
Posted on: November 23, 2022

Job Description:

Job description

Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.

* Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.
* Verify credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, traveler's checks, and other forms of payment. Post charges to guest rooms and house accounts using the computer.
* Promptly answer the telephone using positive and clear communication.
* Close guest accounts at time of check out and ascertain satisfaction.
* Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results.
* Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.
* Comply with attendance rules and be available to work on a regular basis.
* Perform any other job related duties as assigned

Qualifications:

* Customer service contact experience
* Accurate cash handling experience
* Excellent verbal communications
* Ability to operate computer and office equipment
* Positive attitude, outgoing and friendly
* Ability to handle pressure with poise and finesse
* Professional image in dress and mannerisms

Contact & Location

Quality Inn & Suites

0285 Market Street

Eagle, CO 81631

970-328-7878 - Artur Sobczak

Job Type: Full-time 3pm - 11pm shift. Must work weekends.....Part-time 3pm - 11pm shift also available

Salary: $19 - $20

Job Type: Full-time

Experience:

* front desk: 1 year (Preferred)
* Customer Service: 1 year (Preferred)

Job Type: Full-time

Pay: $18.50 - $19.00 per hour

Schedule:
* 8 hour shift
* Holidays
* Weekend availability

Ability to commute/relocate:
* Eagle, CO 81631: Reliably commute or planning to relocate before starting work (Required)

Experience:
* Customer service: 1 year (Preferred)

Work Location: One location%58047475%

Keywords: Quality Inn & Suites, Vail , Front Desk Agent, Sales , Eagle, Colorado

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