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Front Desk Agent - Marriott - Full & Part TIme - Year Round

Company: Vail Mountain
Location: Vail
Posted on: November 22, 2020

Job Description:

Reach Your Peak at Vail Resorts. As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you're looking for seasonal work or the career of a lifetime, join us today to reach your peak. The front desk agent is responsible for providing genuine and authentic guest service according to brand standards. This is completed through the check-in/ check-out process, guest phone calls, managing folios correctly, guest requests and all other guest interactions. A front desk agent shows empathy when dealing with guest issues and seeks a manager when large issues arise. Must be knowledgeable of hours of operation for mountain outlets and provide accurate information to guests. Responsible for including but not limited to:

  • Performs the full range of front desk responsibilities for hotels and condos
  • Welcoming guests and/or homeowners to facility
  • Registering and assigning accommodations
  • Obtaining payments
  • Issuing card/room key
  • May provide information on amenities, services and directions to guests; responds to questions.
  • Maintains records of room availability and guest accounts.
  • Checks departing guests out and closes out account.
  • May coordinate receipt and delivery of messages for guests. Job Requirements:
    • High school diploma required; college degree preferred, specifically hospitality degrees
    • Previous customer service experience preferred, specifically hotel and Marriott experience
    • Understanding and use of Word, Excel, Outlook required. Knowledge of hotel systems preferred
    • Ability to read and comprehend complex correspondence in English required. Ability to effectively present detailed information both verbally and in written form to guests and employees throughout the organization. Benefits include:
      • Free Ski passes for employees and dependents
      • Discount lift tickets for friends and family
      • Free ski lessons
      • Discounted lodging, food, gear and mountain shuttles
      • Discounted bike haul & golf
      • Medical, Dental, and Vision plans (full-time positions)
      • 401(k) Retirement Plan
      • Excellent training and professional development One Job - Double the Benefits. Working for the Marriott at Vail gives you access to the phenomenal mountain town that is Vail, CO and all the perks that come with being a Vail Resorts Employee (Free Ski Pass, discounted lodging at all Vail properties, discounts on retail items and FB locations). Not only that, but take advantage of the Marriott team member benefits (discounted room rates at all Marriott's nation-wide) to truly get the most out of your hospitality experience. Come join our team of incredible people with passion for customer service and making sure everyone checking in feels like they are home. Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID 230530

Keywords: Vail Mountain, Vail , Front Desk Agent - Marriott - Full & Part TIme - Year Round, Sales , Vail, Colorado

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