IT Helpdesk Technician
Company: Eagle River Water & Sanitation District
Location: Vail
Posted on: January 12, 2021
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Job Description:
Job DetailsLevelEntryJob LocationVail Administration Building -
Vail, COPosition TypeFull TimeEducation LevelUndisclosedSalary
Range$20.76 - $29.07 HourlyTravel PercentageNegligibleJob
ShiftDayJob CategoryInformation TechnologySummaryThe IT department
at Eagle River Water and Sanitation District is responsible for
delivering the best support possible for all IT issues. This
enables ERWSD to do what it does best- provide efficient and
reliable water and wastewater service to our customers.We are
looking for an energetic and positive IT professional to join our
team as an IT Helpdesk Technician. This position will be
responsible for responsible for front line technical support
problems and issues. An ideal candidate for this role has a passion
for learning and is committed to developing and applying their
skills. This role is not a good fit for a lone wolf who prefers to
work alone but is perfect for a team player with strong
communication and collaboration skills. Why work for us? An IT
Helpdesk Technician role at the base of Vail Mountain for a great
company that has a direct positive impact on the local environment
and community- what could be better than that? Not to mention our
excellent benefits, housing program, and training opportunities.
The Day to Day:* Support: Works with the I.T. Support team to
resolve all technical support inquiries for the District (over 103
users at 6 locations) in a friendly and timely manner.* Solutions:
Troubleshoot a variety of hardware and software issues and develop
an understanding of the root of the problem to devise a permanent
solution. Requests help after 30 minutes of working on an issue
which has not been resolves. Troubleshoot core technologies
including: Microsoft Office, PC deployment and troubleshooting,
basic networking troubleshooting, active directory management, LAN
and WAN technologies, common office hardware including printers and
software.* Implementation: Configures and installs new computer
hardware and software and provides training to other departments on
software.* Documentation: Uses and manages the help desk ticketing
system to assist with the 2000+ yearly support requests. Document
all help desk queries. Collects data and performs analysis as
needed. use and management of the help desk ticketing system and
assists with the 2000+ yearly support requests* Team Dynamics: Come
up with creative ideas to bring to the team. Maintain a positive
attitude and works cooperatively with IT team and District
employees, vendors and contractors. Maintain good public relations.
Escalate support issues as necessary to appropriate staff.
Escalates support issues as necessary to appropriate staff. Aligns
with all policies and SOP's set forth by the IT department.Big
Picture:* Organizational Support: Maintain strong relationships
with all departments as the first line of technical support for the
entire organization.* Continuous Learning: Keep current with new
technologies and industry standards. Attend training and
conferences to support ongoing initiatives and bring value to the
District.* Values: Align with District Values in all aspects of
work.Qualifications* Enthusiastic and willing to help others.*
Strong customer service skills are a must.* Must be passionate
about IT and actively seeking to expand knowledge.* Communication
and strong listening skills are a must.* Ability to work
independently, multi task and follow up with questions, complaints
or suggestions.* Education and Experience Requirements can be met
by the following: * Associate's Degree in Information Systems or
related technical field* One to Three years related experience
and/or training* Equivalent combination of education and
experience.* Ability to support Microsoft Office Products and
Operating Systems.* Microsoft certifications preferred.* One to
Three years of Networking experience.* Comfort with troubleshooting
and work independently with technology* Able to maintain
confidentiality and appropriately communicate sensitive
information.* Must possess or be able to obtain a valid Colorado
Driver's license and be insurable under District standards.* Must
follow all safety requirements and obtain CPR/First Aid
Certifications.The pay range for this role is $20.76 - $29.07.All
District employees must submit to a pre-employment drug screen and
extensive background check.For a full job description, email
erwsdjobs@erwsd.orgAll applicants must apply online in order to be
considered. The last day to apply is January 17, 2021.
Keywords: Eagle River Water & Sanitation District, Vail , IT Helpdesk Technician, Professions , Vail, Colorado
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