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Front Desk Agent - The Arrabelle - Year Round

Company: Vail Resorts
Location: Vail
Posted on: November 30, 2019

Job Description:

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak. Duties/Responsibilities: Provide superior service to our customers (internal and external) at all times. Check in guests at front desk, confirming and entering appropriate information by asking for an ID card and credit card. Check guests out, and ensure billing is correct. Run various computer reports at the beginning and end of the shift (checklist, D2L, D2S, Guest Folio, etc.) Take payments, post charges, enter amounts into computer, and balance accounts at end of shift. Answer a variety of questions from guests, and handle routine problems (referring more unusual or difficult problems or complaints to supervisor or other appropriate staff members). Relay guest maintenance requests through Maintenance Connection, and follow up with guest after 20 minutes. Relay guest housekeeping requests by calling the Housekeeping department, and follow up with the guest after 20 minutes. Answer the switchboard within 3 rings, and transfer calls to appropriate department or person. Undergo computer training and gain knowledge of how hotel reservations work. Understand and be able to make a walk-in reservation. Remain knowledgeable about Owners and Owner Services program. Maintain knowledge of daily activities in and around the hotel, resort and Vail areas. Understand the intranet and Public TC-Fileserver to use for additional information. Assist in general maintenance and inventory of Front Office equipment, supplies, and cleanliness of the Front Desk, PBX, and reception area. Must be willing to work weekends, holidays, nights, and graveyard shifts (as necessary). Cross-train with other departments and be able to cover shifts (as necessary). Perform other tasks as assigned by the Front Office Manager, Assistant Front Office Manager, or Front Desk Supervisor. Qualifications: High school education, plus at least one year of relevant clerical experience –  required. Basic typing skills with computer data entry experience –  preferred. Basic reading, spelling, and math skills –  required. Ability to converse clearly and comfortably with many different types of people –  required. Ability to deal courteously and efficiently with customers and other company personnel; good social manners –  required. Ability to learn a variety of information about the Company’s lodging and recreational facilities, packages and services, as well as general information about the area – required. What’s in it for you? Benefits include: Free Ski passes for employees and dependents Discount lift tickets for friends and family Free ski lessons Discounted lodging, food, gear and mountain shuttles Discounted bike haul & golf 401(k) Retirement Plan Excellent training and professional development Be a part of the resort where it all started. Imagine belonging to a team that delivers the life of luxury to its guests while infusing the mountain lifestyle in every experience. Are you someone that never settles for second best? Take your mountain exploration to the next level and join a passionate group of people who thrive on extraordinary customer service. Come help us deliver unparalleled adventures in a place that is unrivaled and unflinching. Join the team at Vail – a place that’s Like Nothing on Earth. www.vailresortscareers.com Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID 178755

Keywords: Vail Resorts, Vail , Front Desk Agent - The Arrabelle - Year Round, Other , Vail, Colorado

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