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Club Concierge - Beaver Creek Club - Winter Seasonal

Company: Vail Resorts
Location: Vail
Posted on: November 30, 2019

Job Description:

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak. Club Concierge - Beaver Creek This position will be responsible for total guest satisfaction from pre-arrival contact, logistics in the bookings and reconfirmation of guests' reservations, fully acquainted with local points of interests, and coordination of guests' parcels, mail and special deliveries.  This position will communicate with guests and employees both verbally and in writing to answer questions, and provide clear direction in advising and instructing staff in resort details with a focus on luxury service. Execute the flow of information to guests about hotel services, features and room amenities, answer questions, give directions and make detailed reservations or recommendations. Provide thorough follow-up with all guest communications. Able to answer overflow phone calls, check-in/out guests, research and address minor billing issues for guests in real-time, and enter thorough and complete guest notes into LMS reservation and concierge system in a timely and complete manner. Review all arrivals to ensure all instructions and billing requests have been addressed properly, room types are appropriate, VIP status and procedures are being followed, and alerting leadership and team of potential issues with recommendations on how to resolve for guest upon arrival. Respond to inquiries with accurate information regarding hours of outlet operation, directions to local attractions and restaurants, meeting rooms, car rentals, airline shuttle service, etc. according to individual needs and company guideline regarding preferred vendors. Active in the promotion of in house events and adventure programing. Help manage sign-up sheets, and waivers of liability, etc. Perform according to the RockResorts Brand Standards, and those set forth by the manager. Maintain a high level of professional appearance, demeanor and ethics in dealing with guests, co-workers, and outside vendors. Anticipate guests' needs, respond promptly and acknowledge all guests. Ruthlessly prioritize time to ensure that in-house guests and future guests are receiving appropriate attention while maintaining an engaged and welcoming lobby presence. Every guest should be "Welcomed" in to our space. Accurately bill and audit CME and other vendor charges regards to guest folio. Communicate guest requests with Bell/Valet, Housekeeping, Engineering, Loss Prevention and the Loading Dock as needed using prescribed systems LMS, hotSOS, and/or directly as appropriate. Implements "Operation Elevation" when appropriate and oversees follow through. Develops strong working relationships with other department managers and directors to ensure communication and teamwork is at an optimum. Job requirements: Minimum of one year high end guest service experience in a property of similar size and quality. College education preferred Word, Excel, Outlook, LMS Ability to read and comprehend complex correspondence. Ability to effectively present detailed information both verbally and in written form to guests, fellow Executives and employees throughout the organization. Benefits include: •       Free Ski passes for employees and dependents •       Discount lift tickets for friends and family •       Free ski lessons •       Discounted lodging, food, gear and mountain shuttles •       Discounted bike haul & golf in the summer •       Medical, Dental, and Vision plans (full-time positions) •       401(k) Retirement Plan •       Excellent training and professional development We’re looking for team members whose legendary attention to detail and commitment to phenomenal service comes naturally. Pursue a lifestyle that will elevate your expectation of what work can look like. Nothing is too big or too small for the staff to bravely pursue and elevate the expectations of the guest. Do you possess a calling for delivering world-class events and amenities? Then Beaver Creek is for you . www.vailresortscareers.com Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID 178471

Keywords: Vail Resorts, Vail , Club Concierge - Beaver Creek Club - Winter Seasonal, Other , Vail, Colorado

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