VailRecruiter Since 2001
the smart solution for Vail jobs

Tm Ld: Front Desk- Arrabelle

Company: Vail Resorts
Location: Vail
Posted on: October 12, 2019

Job Description:

Reach Your Peak at Vail Resorts.  You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts.  Reach Your Peak Summary: The Front Office Supervisor provides guidance and leadership to the Guest Service Assistants ensuring consistent quality customer service is delivered.  The Front Desk Supervisor will resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. They will make decisions and take action based on good judgment and SOP's. This position will assign and instruct Guest Service Assistants in details of work, observe performance and encourage adherance to standard procedures. Essential Job Functions: Welcome guests in a warm, friendly, prompt and professional manner. Oversee the registering of guests, issuing of room keys, providing information on hotel services and room location, and processing payments for stay and all guest room move request according to The Arrabelle's Operating standards. Answer phones in a prompt and courteous manner with a pleasant, energetic voice Plan and implement upgrade strategy for all next-day arrivals. Utilize all guest profiles and names, and provide preferences accordingly. Follow and monitor proper cash handling procedures outlined in the bank contract and training manual. Distribute mail/messages/faxes following SOP Perform the daily tasks according to the RockResort Standards, and those set forth by the Manager on duty. Maintain a high level of professional apperance, demeanor and ethics in dealing both with guests, co-workers and subordinates. Act as the Manager on Duty when necessary and carry out the duties required of a manager. Assisting the Manager on Duty with guest issues and requests. Assist with training new and existing front desk agents on the check in and check out procedures adhering to standards and ensuring quality service. Supervise the day to day front desk operations including the check in and check out procedures; ensuring rooms have been checked out and that guest's bills are correct. Anticipate guests' needs, respond promptly and acknowledge all guests passing by. Conduct site tours of the hotels guest rooms and general areas as needed. Handles confidential information, including guest records, with a high degree of integrity. Participation in training classes set up by The Arrabelle, Rock Resort and Vail Resort. Complies with all Resort policies, procedures and standards of operation. Ensures the department leads the charge in regard to recycling efforts and environmental initatives. Ensures that the Front Desk is kept tidy and clean at all times Assist all other departments as needed to ensure a smooth operation Assists the Shift Manager with the daily room assignments Communicates all received Feed Back to the appropriate Managers and updates the Guest History Other Duties as assigned Be a part of the resort where it all started. Imagine belonging to a team that delivers the life of luxury to its guests while infusing the mountain lifestyle in every experience. Are you someone that never settles for second best? Take your mountain exploration to the next level and join a passionate group of people who thrive on extraordinary customer service. Come help us deliver unparalleled adventures in a place that is unrivaled and unflinching.  Join the team at Vail – a place that’s Like Nothing on Earth.

Keywords: Vail Resorts, Vail , Tm Ld: Front Desk- Arrabelle, Other , Vail, Colorado

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Other Jobs

Remote Transcriber - Law Enforcement Audios (Work from home)
Description: Net Transcripts is looking for many vendors / independent contractors who have experience transcribing audio content of criminal investigations, court proceedings, law enforcement interviews, jail calls, (more...)
Company: Net Transcripts
Location: Broomfield
Posted on: 10/21/2019

Email Marketing Processor
Description: Great opportunity for the perfect person that has a home office setup to work remotely. At Mommy Jobs Online our qualifiedemail marketing processorswill enjoy the freedom and profitability while benefiting (more...)
Company: Mommy Jobs Online
Location: Broomfield
Posted on: 10/21/2019

Administrative Assistant
Description: Essential Functions: Provide administrative support and office management tasks Prepare incoming and outgoing communications and a wide variety of administrative documents using Microsoft Office
Company: Mommy jobs Online
Location: Broomfield
Posted on: 10/21/2019

Allied Universal Professional Security Officer
Description: Allied Universal is seeking Professional Security Officers. Our Security Officers allow us to contribute to our companys core purpose of providing unparalleled service, systems and solutions to serve, (more...)
Company: Allied Universal
Location: Broomfield
Posted on: 10/21/2019

Work at home opportunity - PT/FT available
Description: Premier healthcare company is actively searching for highly motivated individuals to work individually
Company: Careers Division
Location: Broomfield
Posted on: 10/21/2019

Reps Needed - PT/FT
Description: Benefits Consultant / Trainer - Part-time The nation's premier private provider of healthcare access in the US is looking for motivated self-starters to enjoy a career with our company. Our healthcare (more...)
Company: Home Life Freedom
Location: Broomfield
Posted on: 10/21/2019

Service Delivery Coordinator
Description: Role: Service Delivery Coordinator / Order Activation SpecialistLocation: Broomfield, CODuration: Long TermRequirements
Company: Fusion IT Inc
Location: Broomfield
Posted on: 10/21/2019

Description: Greet and take care of customers orders while offering friendly service.Be responsible of cash management while working
Company: Loftea Cafe
Location: Broomfield
Posted on: 10/21/2019

Headshots for Company Website
Description: We are looking for a photographer to help shoot headshots for our company website we are rebranding . Some of them will probably
Company: TravelBoulder
Location: Broomfield
Posted on: 10/21/2019

Dog Sitter - Flexible Hours, Work From Home, Play With Dogs
Description: Want to make money watching dogs at home or around your neighborhood We're looking for animal lovers like you to join Rover as independent pet sitters. ul li Set your own schedule: Full time, part (more...)
Company: Rover
Location: Broomfield
Posted on: 10/21/2019

Log In or Create An Account

Get the latest Colorado jobs by following @recnetCO on Twitter!

Vail RSS job feeds