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Team Lead Adventure Center - Winter Seasonal

Company: Vail Resorts
Location: Vail
Posted on: October 4, 2019

Job Description:

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's--most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.------Job Summary:--The Team Lead will be the operational leader and direct supervisor of one (1) specific activity and will support additional activity operations. This person is part of the Leadership Team and will report directly to a part of the Management Team.-- This person will be responsible for directly monitoring the quality of overall activities operations on a daily, weekly and seasonal basis.-- Implementing standard operating procedures; ensuring exceptional service/experience delivery; ensuring alignment with department, resort, and company goals.-- Accountable for managing the day to day operations to maximize financial success.-- Ensuring guest and staff safety; managing & leading a team; helping with other needs in the department and the growth and development of their activity and staff.--Job Responsibilities: --

  • Assist Management Team in hiring and training front line staff for operations and guest service
  • In conjunction with their Supervisor, maintain the training programs for staff related to guest service, daily operations, and emergency response that meet all applicable codes and regulations
  • Distribute/gather training assessments of front line staff Training Check Off Form
  • Ensure full completion of Training Check Off Forms by front line
  • Gather forms at Department Training and ensure proper completion--Operations:--
    • Deliver safety topic to team at Morning Meeting
    • Oversight of operations staff including hiring, training, achieving staffing goals and managing performance to meet service and financial goals
    • Maintain operating procedures, inspection logs --and safety standards for employees and guests
    • Conduct daily morning meetings, address operations and guest service needs by setting clear goals and objectives for staff
    • Distribute daily inspection forms (PPE & Course) to front line staff; Collect, review, and sign off - daily
    • Update Inspection form templates electronically
    • Complete EOS daily with all topics throughout the day--------------
    • Set and communicate Daily Rotation to front line at Morning Meeting ----
    • Maintain and update schedules daily with days off requests, day trades, last day of work; managing the operation in order to achieve budget goals according to departmental guidelines
    • Responsible for guest and employee safety and guest safety including compliance with state, federal, and industry regulatory operating requirements (ie. USFS, OSHA, ANSI, ASTM, ACCT, IAAPA, etc.).
    • Support their Supervise Manager in incident/accident investigations
    • Actively foresee, plan for, and mitigate any hazards or risks associated with their activity
    • Ensure the highest level of cleanliness, organization, and care for the activities and all related equipment
    • Work with their Leadership and Management Teams, Patrol/Medics, Lift Operations and other key departments to keep our facilities and equipment maintained and in safe working order and to develop a positive working environment
    • Ensure staff maintain uniform and professional grooming standards--Administrative:--
      • Complete daily time and labor needs in PeopleSoft including ad-hocing and fixing exceptions
      • Conduct and document progressive coaching and discipline conversations with staff according to protocol
      • Complete performance appraisals and separation forms for Supervisor review and approval prior to meeting with front line; schedule time to communicate details accordingly with front line employees
      • Communicates purchasing needs to Manager
      • Responsible for sharing guest feedback with Manager and pertinent guest feedback with staff, and adjusting operations to best create the experience of a lifetime--Job Requirements:--
        • High School Diploma or equivalent
        • Minimum 1 Year previous experience in the outdoor industry; knowledge and skill in leading recreational activities
        • Experience leading teams including scheduling, performance management and hiring
        • Valid US drivers license
        • Intermediate or better skill set in MS Office products including Excel and Word
        • Written and verbal fluency in the English language
        • Must be comfortable working at heights of up to 160 ft. (if applicable)
        • Excellent Guest Service Skills
        • Ability to work well with people and maintain composure in challenging situations
        • Ability to stand for up to 8 hours
        • Ability to lift and carry 50 lbs.--Preferred (not required) job skills:--
          • Emergency response experience
          • Small Equipment Operation Experience
          • Professional Office Skills----Be a part of the resort where it all started. Imagine belonging to a team that delivers the life of luxury to its guests while infusing the mountain lifestyle in every experience. Are you someone that never settles for second best? Take your mountain exploration to the next level and join a passionate group of people who thrive on extraordinary customer service. Come help us deliver unparalleled adventures in a place that is unrivaled and unflinching. Join the team at Vail - a place that's Like Nothing on Earth. Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.Requisition ID 175760

Keywords: Vail Resorts, Vail , Team Lead Adventure Center - Winter Seasonal, Other , Vail, Colorado

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