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Service Desk Specialist with Security Clearance

Company: 22nd Century Technologies, Inc.
Location: Broomfield
Posted on: September 24, 2019

Job Description:

Job Description:
--- Respond to customer requests for assistance with computer software/hardware.
--- Respond to user account and password resets.
--- Regular patching of Operating Systems, integrated and 3rd party applications (e.g. MS Office, Internet Explorer, Adobe reader, etc.).
--- Setup of new computing devices, troubleshoot/replace hardware, and install/troubleshoot software.
--- Troubleshoot networking issues - LAN and Wireless
--- Troubleshoot remote access - VDI, VPN, Remote Desktop
--- Maintain a regular and predictable work schedule.
--- Establish and maintain effective working relationships within the department, the SBU/SSU and the Company. Interact appropriately with others in order to maintain a positive and productive work environment
--- Perform other duties as necessary Required Qualification: High School diploma or equivalent plus 4 years or more related experience or a related 2-year technical degree and 2 years or more related experience. Preferred Qualification: Each higher-level related degree, i.e., Bachelor's or Master's, may substitute for two years of related experience. Degree must be from a university, college, or school which is accredited by an agency recognized by the US Secretary of Education, US Department of Education. Required Experience: --- Good customer service skills.
--- Good communication skills.
--- Able to fully image/setup new machines.
--- Intermediate to advanced knowledge of PC software and networking: classes and/or experience.
--- Strong understanding of Windows 7 and 10 desktop operating systems. Advanced understanding of Windows Office Professional suite and Office 365.
--- Proficiency in supporting Mac OS and Linux desktop operating systems.
--- DoD8570 Compliant Certification (Security + for example) must.
--- Ability to prioritize, organize and coordinate simultaneous tasks/projects.
--- Ability to perform computer functions with little or no direct supervision.

Keywords: 22nd Century Technologies, Inc., Vail , Service Desk Specialist with Security Clearance, Other , Broomfield, Colorado

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