LU Help Desk Support

Company: Focused HR Solutions LLC
Location: Denver
Posted on: May 6, 2024

Job Description:

100% on-site in Denver,CO

Work Address

201 E Colfax Ave Denver, Colorado 80203

Our direct client has an opening for a Help Desk Support III ID24-DSU-HP01

This position is up to 12 months with the option of extension, and the client is in Denver, CO

If you are interested, please send us your rate and resume.

4.1. Provide email and phone support for data respondents throughout the year.

4.2. Utilize the existing documentation to assist with the overall collection process.

4.3. Track, research and respond to questions from data respondents. Questions may range from basic system access and functionality questions to highly technical and nuanced questions.

4.4. The person in this position will collaborate with and serve as a collection liaison between the CDE Data Services Unit and the LEAs. Regular communication with the Data Services Unit team is critical to the success of this work.

4.5. Understand the Data Pipeline technical and non-technical processes and assist LEA and CDE personnel to perform the tasks required to send data to CDE.

4.6. Pull and/or view collection data as needed using SQL and/or Toad to validate accuracy or resolve issues.

4.7. Attend, participate and present in a weekly Town Hall meeting to provide information and training as well as answering LEA personnel questions.

4.8. Investigate and solve reported issues.

4.9. Prepare documentation for CDE and LEA staff for new processes or revisions of existing processes.

4.10. Create tickets and track issues until resolution.

4.11. Attend and participate in team and client meetings.

4.12. Manage multiple tasks/activities simultaneously, switch priorities as needed.

4.13. Maintain a schedule of tasks and meet deadlines.

4.14. Communicate equally well with all levels. e.g., executive, administrators, educators, and technical personnel.

4.15. The person in this position must be able to work both autonomously and as part of a team.

4.16. Other duties as assigned. Other Duties that facilitate or enhance the work required by the Data Services Unit.

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Keywords: Focused HR Solutions LLC, Vail , LU Help Desk Support, Other , Denver, Colorado