Lead Patient Access Representative
Company: Vail Health
Location: Vail
Posted on: March 17, 2023
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Job Description:
+ Category: + Shifts: Days + Company: Howard Head Sports
Medicine + Location: Vail, CO + Department: HHVail + Salary Range:
$21.49 - $32.23 Apply Now Share Back to Job Search Lead Patient
Access Representative To us, it's about living life to the fullest
while serving our patients, teammates, neighbors and friends. We
are dedicated and passionate in everything we do, seeking challenge
and appreciating the routes that got us here. Whether our path is
clinical or not, we all came to find balance and meaning in our
lives within the work we are passionate about and the adventures we
live. Vail Health has become the world's most advanced mountain
healthcare system. Our updated 520,000-square-foot hospital opened
in December 2020. This state-of-the-art facility provides
exceptional care to all of our patients, with the most beautiful
views in the area, located centrally in Vail. Some roles may be
based outside of our Colorado office (as stated in the Job Title).
Roles based outside of our primary office can sit in any of the
following states: AZ, CO, CT, DC, FL, GA, ID, IL, KS, MA, MD, MI,
MN, NC, NJ, OH, OR, PA, SC, TN, TX, UT, VA, WA, and WI. Please only
apply if you are able to live and work primarily in one of the
states listed above. State locations and specifics are subject to
change as our hiring requirements shift. Pay is based upon relevant
education and experience. POSITION PURPOSE: The Lead Patient
Representative acts as the subject matter expert for registration
duties and assists the manager with leadership responsibilities. In
addition, the Lead Patient Representative assists with special
projects, registration quality assurance auditing and reporting and
other duties and tasks assigned. ESSENTIAL JOB FUNCTIONS: + Acts as
charge person in manager absence for sick calls, patient
complaints, and employee errors. + Completes scheduling for Patient
Representatives, conducts daily morning huddles and assists with
monthly meeting agenda. + Runs metric reports weekly and monthly to
assist leadership monitor non-clinical team productivity and
performance. + Helps Educator to train and mentor new staff once
core training has been completed, including in the moment
accountability conversation for non-compliance with representative
expectations. + Assists Management with special projects such as
the development of policies and procedures for patient information,
office management, patient flow, patient registration and patient
check-in processes. Performs process quality assurance and process
improvement activities. + Monitors Howard Head Sports Medicine
Phone tree dashboard and follow- throughs with appropriate actions
to maintain maximum productivity for phone calls. + Actively
participates as a collaborative member of the department team by
communicating constructively, identifying non-clinical and
interdepartmental problems, and resolving conflicts appropriately.
+ Delivers excellent customer service, obtains demographic,
insurance and financial information from patient or guarantor,
collects patient liability and carries out all departmental
policies and procedures. + Demonstrates professional conduct and
appearance and is accountable for actions and outcomes. Has the
ability to give and receive peer review and feedback and
incorporates this into his or her work. + Must be able to work in
other Howard Head locations. + Role models the principles of a Just
Culture and Vail Health Values. + Performs other duties as
assigned. Must be HIPAA compliant . This description is not
intended and should not be construed to be an exhaustive list of
all responsibilities, skills and efforts or work conditions
associated with the job. It is intended to be an accurate
reflection of the general nature and level of the job. MINIMUM
QUALIFICATIONS: Experience: + 2 years of previous experience in
healthcare, patient access, customer service required. + Previous
experience with management/ supervision preferred. + Previous
experience with Cerner and Therapy Source preferred. License(s): +
N / A Certification(s): + N / A Computer / Typing: + Must possess,
or be able to obtain within 90 days, the computer skills necessary
to complete online learning requirements for job-specific
competencies, access online forms and policies, complete online
benefits enrollment, etc. Must have working knowledge of the
English language, including reading, writing, and speaking English.
Education: + Bachelor's degree preferred. Qualifications: + Must
demonstrate superior patient relations and interpersonal skills;
demonstrates an appropriate level of mental and emotional tolerance
and even temperament when dealing with staff, patients and general
public , using tact, sensitivity and sound judgement; promotes a
positive work environment and contributes to the overall team
efforts of the department and organization. Pay is based upon
relevant education and experience. Pay Range: $21.49 - $32.23 USD
Benefits at Vail Health + Competitive Wages & Family Benefits:
Competitive wages, parental leave, housing programs and childcare
reimbursement to support the cost of living in a mountain
community. + Comprehensive Health Benefits: Top-quality health care
package including vision, dental and medical with options of
flexible spending and health savings accounts. + Education
Assistance: We are proud to offer tuition and student loan
assistance programs. + Paid Time Off: Roughly five weeks in your
first year of employment and continues to grow each year. +
Retirement & Supplemental Insurance: 403(b) Retirement plan with
matching potential, life insurance, short and long-term disability,
and more. + Recreation Benefits, Wellness & More: Recreation
discounts, pet insurance and a $1,000 annual wellness reimbursement
program. As a condition of employment, Vail Health requires
COVID-19 vaccination of all clinical and non-clinical staff,
excluding remote status. Apply Now
Keywords: Vail Health, Vail , Lead Patient Access Representative, Other , Vail, Colorado
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