Key Leader Vail, CO
Company: Lululemon
Location: Vail
Posted on: May 14, 2022
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Job Description:
*SIGN-ON BONUS: Applicants accepting this role will be eligible
for a one time Sign-On bonus. **Who We Are: *lululemon is an
innovative performance apparel company for yoga, running, training,
and other athletic pursuits. Setting the bar in technical fabrics
and functional design, we create transformational products and
experiences that support people in moving, growing, connecting, and
being well. We owe our success to our innovative product, emphasis
on stores, commitment to our people, and the incredible connections
we make in every community we're in. As a company, we focus on
creating positive change to build a healthier, thriving future. In
particular, that includes creating an equitable, inclusive and
growth-focused environment for our people.*Job Summary: *The Key
Leader role is an essential part of the store leadership team,
impacting salesfloor team members and guest (i.e., customer)
experience every day. Key Leaders are responsible for leading by
example and providing support to Educators, facilitating an
outstanding guest experience in the store, and overseeing all
operations of the retail floor. Key Leaders leverage key
performance indicators and metrics to prioritize responsibilities
while adapting to day-to-day business adjustments and
challenges.Key Responsibilities of the JobLeadership and People
Management* Support ongoing learning and development of team
members by providing direct feedback, coaching, mentoring, and
career path guidance, and addressing performance concerns.* Provide
team members recognition, gap assessment, and overall performance
documentation to support and reinforce career and personal growth.*
Develop, maintain, and disseminate product and general company
knowledge through appropriate communication channels.Guest (i.e.,
Customer) Experience* Provide salesfloor leadership to team
members, including planning salesfloor coverage and making
decisions to maintain efficiency and effectiveness of salesfloor
operations.* Support team members (e.g., leading by example or
coaching) with ensuring a great guest experience that values
guests' time, including assessing guest needs, providing technical
product educations, and supporting in-store transactions and
omnichannel programs (e.g., buy online/pickup in store, phone
sales, and ship from store options).* Interact with and assess
guests' unique needs to provide customized, effective purchase and
return solutions and support.* Provide technical product education
by articulating the value and benefit of the product.* Resolve
guest feedback and address guest concerns or escalations to make it
"right" for guests.* Move dynamically on the floor to assess and
fulfill the needs of the business, team, and guests.Working with
Others* Contribute to a respectful and inclusive team environment
by welcoming and celebrating differences to ensure a supportive and
engaging experience for all team members and guests.* Establish
supportive and productive relationships with all team members.*
Collaborate with team members to ensure optimal guest experience
and support store operations.Operations* Review business data and
metrics to evaluate progress toward goals and determine if
adjustments are warranted.* Open and close the store in accordance
with the opening and closing checklists.* Manage product
presentation tasks (e.g., put items back in place, restock or add
depleted items to the floor from inventory, destock or relocate
items) according to company standards.* Assign Educators cleaning
tasks as needed throughout the shift to maintain the luxury
environment of the store.* Ensure team uses in-store technology to
support store operations and provide positive guest experiences.*
Understand and adhere to people safety policies and procedures to
maintain a safe work environment.* Perform work in accordance with
applicable policies, procedures, and laws or regulations.Budget
Responsibility* Not ApplicablePeople Management* Team lead role
indirectly responsible for subset of store employees on the floor
or as delegated by Store ManagerKey Skills & Core Values You Bring*
Inclusion & Diversity: Creates/supports an inclusive environment
that values/celebrates differences* Integrity/Honesty: Behaves in
an honest, fair, and ethical manner* Guest Experience: Enjoys
working and connecting with, understanding, and helping guests*
Collaboration and Teamwork: Works productively with and supports
others to achieve goals; seeks partnerships and diverse
perspectives* Leadership: Is able and desires to lead, influence,
and inspire others; motivates, empowers, develops, and directs
people as they work* Candid Communication: Is willing to
openly/constructively share concerns (i.e., straight talk)*
Decision Making: Uses logic and reasoning to evaluate alternatives
and make effective, timely decisionsJob RequirementsEligibility*
Must be legally authorized to work in the country in which the
store is located* Must be 18 years of age or older* Must have proof
of the Right to Work and evidence relating to associated local
legislative requirements (EMEA only)* Must have the ability to
travel to assigned store with own transportation
methodsAvailability* Willing to work a flexible schedule including
evenings, weekends, and holidaysOther Willingness Requirements*
Willing to work as part of a team and also complete work
independently* Willing to move through a store for most of a shift
to help guests and accomplish work* Willing to move boxes weighing
up to 30 lbs (13.6 kg)* Willing to work in an environment with
bright lights and loud musicExperience* Work experienceJob Assets
(i.e., nice to have; not required)* Education: High school diploma,
GED, or equivalent* Education: Bachelor's degree or equivalent*
Experience: 1 year of retail/sales leadership experience
(supervisor or people management not necessaryBeyond The Paycheck
(Benefits & Perks)At lululemon, we care for and invest in the whole
person - body, mind, spirit. Our total rewards program is designed
to support you in achieving your goals and focus on the things you
love. In addition to competitive base pay and a team-based bonus
program, we also offer extended health plans, paid time off,
savings plans, generous employee discounts, fitness/yoga classes,
parenthood top up program and personal and professional development
programs***Note: *availability of these benefits and perks may be
subject to your location & employment type and may have certain
eligibility requirements. The Company reserves the right to alter
these benefits and perks in whole or in part at any time without
advance notice.Job Type: Full-timeSalary: $20.00 - $23.00 per
hourBenefits:* Dental insurance* Employee assistance program* Paid
time off* Vision insuranceSchedule:* 8 hour shiftSupplemental Pay:*
Bonus payWork Location: One location
Keywords: Lululemon, Vail , Key Leader Vail, CO, Other , Vail, Colorado
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