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At Your Service Phone Operator

Company: Vail Mountain
Location: Vail
Posted on: January 10, 2022

Job Description:

One Job - Double the Benefits. Working for the Marriott at Vail gives you access to the phenomenal mountain town that is Vail, CO and all the perks that come with being a Vail Resorts Employee (Free Ski Pass, discounted lodging at all Vail properties, discounts on retail items and FB locations). Not only that, but take advantage of the Marriott team member benefits (discounted room rates at all Marriott's nation-wide) to truly get the most out of your hospitality experience. Come join our team of incredible people with passion for customer service and making sure everyone checking in feels like they are home. SummaryThe At Your Service phone operator processes all guest requests for wake up calls, screening calls, and other requests related to placing or receiving telephone calls. Answer, record and process all guest calls, requests, questions or concerns.Job ResponsibilitiesAnswer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension.Receive, record, and relay messages accurately.Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction.Provide information to guests about room features, property amenities, and local areas of interest.May process room service orders, answer questions on menu selection and record transactions in point-of-sale system.Assist guests with accessing internet and guestroom entertainment.Job QualificationsRequired:Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets.Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.Speak with others using clear and professional language, and answer telephones using appropriate etiquette.Develop and maintain positive working relationships with others, and support team to reach common goals.Preferred:Previous luxury hotel experienceThe budgeted range starts at $18.50. Actual pay will be adjusted based on experience.The perks and benefits includeFree ski passes for employees401(k) retirement planAccrued Sick TimeDiscount lift tickets for friends and familyFree ski lessonsDiscounted lodging, food (including $5 meals), gear, and mountain shuttlesDiscounted bike haul & golfExcellent training & professional developmentSeasonal Full Time roles are eligible for the above, plus...Critical Illness and Accident plansMedical, Dental, and Vision insurance (only available once eligible employees work 750 hours)Free ski passes for dependentsReach Your Peak at Vail Resorts. As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you're looking for seasonal work or the career of a lifetime, join us today to reach your peak.Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.Requisition ID 394212

Keywords: Vail Mountain, Vail , At Your Service Phone Operator, Other , Vail, Colorado

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