Front Desk Supervisor
Company: Highline Vail - A DoubleTree by Hilton
Posted on: January 6, 2022
$1,000 Season Bonus and Ski Pass!
Surrounded by beautiful Colorado scenery and located only minutes
away from Vail Mountain, the Highline Vail, a DoubleTree by Hilton,
offers a unique and relaxing experience to our guests during their
stay and an amazing environment for our associates to work in. We
are currently looking for outgoing, energetic, and customer service
oriented individuals to fill the position of Front Desk
We have an excellent benefits package to offer to our Full-Time
Associates to include, health, dental, vision, life, short-term and
long-term disability insurance, 401(k) with a match, Vacation,
Sick, Holiday Pay, Hotel Room Discounts, Ski Pass, Bus Pass, and
JOB OVERVIEW: Supervise the daily operations of the Front Desk
staff to maximize revenues and profits while attaining optimal
ESSENTIAL JOB FUNCTIONS:
1. Interview, hire, train, recommend performance evaluations,
resolve problems, provide open communication and recommend
discipline and/or termination when appropriate.
2. Respond to guest's special requests, needs, problems, issues and
concerns and accommodate groups to ensure optimal levels of guest
satisfaction and repeat business.
3. Implement company programs and supervise the daily operations of
the Front Desk to comply with SOPS and LSOPs, maximize revenues,
and motivate associates to ensure an optimal level of quality
service and hospitality are provided to the hotel customers.
4. Supervise the Guest Service Agents.
5. Remain calm and alert, especially during emergency situations
and/or heavy hotel activity, serving as a role model for clerks and
other employees. Resolve customer complications and complaints by
conducting thorough research of the situation and determining the
most effective solutions. Make decisions and take action based on
previous experience and good judgment, sometimes revising approach
to accommodate unusual situation. Authorize revenue allowances to
remedy problems only after other alternative solutions have been
6. Comply with attendance rules and be available to work on a
7. Perform any other job related duties as assigned.
At least six months of experience in a supervisory role at the
Front Desk or one year of experience as a Front Desk Agent at a
Must be customer service oriented
Excellent computer skills
Ability to lead a team and supervise the operations at the Front
Must be flexible to work weekdays, weekends and holidays
Keywords: Highline Vail - A DoubleTree by Hilton, Vail , Front Desk Supervisor, Other , Vail, Colorado
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