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Front Desk Supervisor

Company: Highline Vail - A DoubleTree by Hilton
Location: Vail
Posted on: January 6, 2022

Job Description:

$1,000 Season Bonus and Ski Pass!

$21.00/HR

Surrounded by beautiful Colorado scenery and located only minutes away from Vail Mountain, the Highline Vail, a DoubleTree by Hilton, offers a unique and relaxing experience to our guests during their stay and an amazing environment for our associates to work in. We are currently looking for outgoing, energetic, and customer service oriented individuals to fill the position of Front Desk Supervisor.

We have an excellent benefits package to offer to our Full-Time Associates to include, health, dental, vision, life, short-term and long-term disability insurance, 401(k) with a match, Vacation, Sick, Holiday Pay, Hotel Room Discounts, Ski Pass, Bus Pass, and much more!!!

JOB OVERVIEW: Supervise the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction.

ESSENTIAL JOB FUNCTIONS:

1. Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.

2. Respond to guest's special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business.

3. Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers.

4. Supervise the Guest Service Agents.

5. Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.

6. Comply with attendance rules and be available to work on a regular basis.

7. Perform any other job related duties as assigned.

MINIMUM REQUIREMENTS:

At least six months of experience in a supervisory role at the Front Desk or one year of experience as a Front Desk Agent at a hotel.

ADDITIONAL REQUIREMENTS:

Must be customer service oriented

Excellent computer skills

Ability to lead a team and supervise the operations at the Front Desk

Must be flexible to work weekdays, weekends and holidays

Keywords: Highline Vail - A DoubleTree by Hilton, Vail , Front Desk Supervisor, Other , Vail, Colorado

Click here to apply!

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