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Downtown Retail Assistant Manager - Flex Year Round - Full Time

Company: Steamboat Ski & Resort Corporation
Location: Phippsburg
Posted on: October 11, 2021

Job Description:

Who We Are: Steamboat- Ski Town, U.S.A. ® is known as the friendliest mountain destination in the world, thanks to our western heritage and welcoming staff. We pride ourselves on hiring the best employees and providing the best experience in the industry. Our employee satisfaction scores top the charts and we have employees who choose to work for the resort for 2, 5, 10, 20 plus years. Fair warning, starting a job at Steamboat could lead to endless fun, lifelong friendships and a rooted sense of community.

Who We’re Looking For: Friendly folks who want to work at the best ski resort, play in Champagne Powder and meet friends from around the world. Our culture is supportive, challenging, passionate and committed and we believe that diversity makes us stronger. We are looking for unique individuals who exemplify these qualities and care about each other, our mission, our environment, and our communities. If you like to provide incredible guest service with a friendly attitude, you’re ready to join our team. If your dream job includes skiing and riding, interacting with guests, rewarding work, free concerts, fireworks, employee parties and more-we’d love to hear from you!

Perks & Benefits: Steamboat offers many exciting perks and benefits including a Steamboat ski pass for you and eligible dependents, competitive compensation, free bus passes to surrounding areas, retail/rental discounts, food & beverage discounts, industry pro deal discounts, friends & family discounted tickets subject to restrictions, reservations and/or blackout dates. Steamboat also offers access to employee housing (based on availability and employment status), a 401(k) plan with a generous company match, Employee Assistance Program, Accrued Sick Pay and a chance to learn and advance within Steamboat Ski & Resort Corp. Steamboat employees are also eligible for discounted tuition with partner online universities for all Alterra Mountain Company employees to further their education.  

Fearless, guest-loving leaders needed for our retail shops! The Marmot, Steamboat Apparel and Gifts and The North Face Stores need a Retail Assistant Manager with at least one year of guest service and retail experience. We are looking for prompt, accurate and professional folks who are self-motivated and positive at all times. Cover letter and resume required.

Detailed job description, including responsibilities, work performed, tools or equipment used, etc.:
• Act as Manager on Duty in the absence of the Shop Manager at Steamboat Apparel and Gifts, Marmot and The North Face stores
• Work schedule front line shifts, ringing up retail sales, keep store(s) stocked with products, merchandising, maintain the highest level of product knowledge
• Identify and supervise staff on equipment or facility maintenance projects
• Staff management including training, team building, coaching, and disciplinary action
• Ability to work under stressful situations while maintaining good customer relations
• Communicate directly and appropriately with guests regarding any issues and concerns that arise
• Maintaining proper inventory levels for expected guest volume in conjunction with all other shops
• Under direction of the Store Manager, administer budget and financial decisions concerning labor and expenses to meet operating budgets

Minimum skills, experience, education and ability required for this job:
• 1-year experience in a retail shop, preferably a ski or sport shop required
• Must be 18 years of age or older
• 1 year guest service experience
• Cash handling experience required
• Must feel comfortable using information systems including sales programs and Microsoft Office programs
• Exceptional people and language skills
• Prompt, accurate and professional judgment in a fast-paced environment
• Mathematical skills - Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, decimals, and percents
• Must maintain a professional and well-respected rental-retail operation
• Must possess guest service skills to ensure that quality and consistent customer service standards are met
• Must have valid driver’s license that is insurable by SSRC driver’s insurance policy
• Must be extremely detail oriented and self motivated
• Must be extremely detail oriented and self motivated
• Ability to problem solve in a highly effective manner and maintain positive relationships with guests and staff, including management, subordinates and co-workers
• Ability to be a consistent role model for the company’s Service Excellence standards

Physical Requirements:
• Ability to stand for long periods of time
• Must be able to move box’s that weigh 1-50lbs
• Must be able to communicate fluently in English

Miscellaneous information:
• Shifts to include weekends
• Resume and cover letter required
• This is an hourly paid position subject to overtime pay
• Pursuant to county and/or state orders and company policies, every employee is required to self-monitor for COVID-19 symptoms, practice social distancing, wash hands frequently, wear a mask per current guidelines, self-report and call in immediately and stay home if sick and assist with sanitizing and disinfecting work areas. Employees must follow all resort mitigation plans and protocols, which can be found posted on resort buildings and on Beekeeper
 

The base hourly pay range below represents the low and high end of the Steamboat Ski & Resort Corporation hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Steamboat Ski & Resort Corporation’s total compensation package for employees. Other rewards may include short-term and long-term incentives and many region-specific benefits.

Steamboat area base hourly pay rate: $18.00 per hour

Steamboat Ski & Resort Corporation is an equal opportunity employer

Keywords: Steamboat Ski & Resort Corporation, Vail , Downtown Retail Assistant Manager - Flex Year Round - Full Time, Other , Phippsburg, Colorado

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