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Ticket Office Sales Agent - Winter Seasonal - Full Time

Company: Steamboat Ski & Resort Corporation
Location: Oak Creek
Posted on: October 10, 2021

Job Description:

Who We Are: Steamboat- Ski Town, U.S.A. ®  is known as the friendliest mountain destination in the world, thanks to our western heritage and welcoming staff. We pride ourselves on hiring the best employees and providing the best experience in the industry. Our employee satisfaction scores top the charts and we have employees who choose to work for the resort for 2, 5, 10, 20 plus years. Fair warning, starting a job at Steamboat could lead to endless fun, lifelong friendships and a rooted sense of community.

Who We’re Looking For: Friendly folks who want to work at the best ski resort, play in Champagne Powder and meet friends from around the world. If you like to provide incredible guest service with a friendly attitude, you’re ready to join our team. If your dream job includes skiing and riding, interacting with guests, rewarding work, free concerts, fireworks, employee parties and more-we’d love to hear from you!

Perks & Benefits: Steamboat offers many exciting perks and benefits including a Steamboat ski pass for you and eligible dependents, competitive compensation, free bus passes to surrounding areas, retail/rental discounts, food & beverage discounts, industry pro deal discounts, friends & family discounted tickets subject to restrictions, reservations and/or blackout dates. Steamboat also offers access to employee housing (based on availability and employment status), a 401(k) plan with a generous company match, Employee Assistance Program, Accrued Sick Pay and a chance to learn and advance within Steamboat Ski & Resort Corp. Steamboat employees are also eligible for discounted tuition with partner online universities for all Alterra Mountain Company employees to further their education.

The Ticket Office at Steamboat Ski & Resort is looking for full-time help this winter. If you have at least one year of customer service experience who can maintain a positive attitude in a fast-paced environment, please apply!

Detailed job description, including responsibilities, work performed, tools or equipment used, etc.:
• Guest Relations employees are required to sell and promote a variety of products and services including but not limited to: lift tickets, season passes, SnowSports School and Kids’ Vacation Center to guest prior to arrival and once in-resort
• Guest Relations employees are required to work in various locations: Main Pass/Ticket/SnowSports School Office, Ticket Windows, Gondola Bay Guest Resolution Center, Christie Peak Express Guest Resolution Center, Remote Ticketing Sales, and the Kids’ Vacation Center
• Accountable for all receipts/coupons/vouchers collected and daily reconciliation of sales station
• Creation of advanced orders, fulfillment of advance orders and accurately process sale transactions, returns and refunds
• Maintain a professional demeanor and provide continued exemplary service in a fast paced, high volume work environment
• Compliance with all company policies and procedures as well as any regulatory requirements
• May work outside with remote sales
• Perform other duties as assigned

Minimum skills, experience, and education required for this job:
• High school graduate or GED required, college degree preferred
• Minimum of 1 year customer service experience required
• Prior cash handling experience preferred
• Must have greater than average computer proficiency; strong computer and keyboards skills
• Must be neat, accurate, well organized
• Multi-task in a fast-paced environment
• Must enjoy working with the public and have excellent customer service skills
• Maintain a positive/friendly attitude often under stressful conditions with both co-workers and guests
• Flexible, take initiative and work successfully in a team environment
• Adhere to all safety policies
• Interact and maintain positive relationships with guests, co-workers and management consistent with Steamboat Ski & Resort Corporation’s Service Excellence standards

Physical Requirements:
• Must be minimum 18 years of age
• Stand for long periods of time
• Operate computer for extended periods of time
• Communicate clearly in English both in person and on the phone

Miscellaneous information:
• Less shifts during non-peak times/more during peak times
• Position requires working weekends and holidays as needed; extended time off for non-emergency situations is not allowed due to the seasonality of the position
• Daily shift can vary, and must be available for work during office hours which are 7:00am – 8:30pm
• This is an hourly non-exempt position and is subject to overtime pay
• Employment for this job is contingent upon the successful completion of a background check
• Pursuant to county and/or state orders and company policies, every employee is required to self-monitor for COVID-19 symptoms, practice social distancing, wash hands frequently, wear a mask per current guidelines, self-report and call in immediately and stay home if sick and assist with sanitizing and disinfecting work areas. Employees must follow all resort mitigation plans and protocols, which can be found posted on resort buildings and on Beekeeper
 

The base hourly pay range below represents the low and high end of the Steamboat Ski & Resort Corporation hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Steamboat Ski & Resort Corporation’s total compensation package for employees. Other rewards may include short-term and long-term incentives and many region-specific benefits.

Steamboat area base hourly pay rate: $15.00 per hour

Steamboat Ski & Resort Corporation is an equal opportunity employer

Keywords: Steamboat Ski & Resort Corporation, Vail , Ticket Office Sales Agent - Winter Seasonal - Full Time, Other , Oak Creek, Colorado

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