Ticket Office Sales Agent - Winter Seasonal - Full Time
Company: Steamboat Ski & Resort Corporation
Location: Oak Creek
Posted on: October 10, 2021
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Job Description:
Who We Are: Steamboat- Ski Town, U.S.A. ®
is known as the friendliest mountain destination in the
world, thanks to our western heritage and welcoming staff. We pride
ourselves on hiring the best employees and providing the best
experience in the industry. Our employee satisfaction scores top
the charts and we have employees who choose to work for the resort
for 2, 5, 10, 20 plus years. Fair warning, starting a job at
Steamboat could lead to endless fun, lifelong friendships and a
rooted sense of community. Who We’re Looking For: Friendly folks who want
to work at the best ski resort, play in Champagne Powder and meet
friends from around the world. If you like to provide incredible
guest service with a friendly attitude, you’re ready to join our
team. If your dream job includes skiing and riding, interacting
with guests, rewarding work, free concerts, fireworks, employee
parties and more-we’d love to hear from you! Perks & Benefits: Steamboat offers
many exciting perks and benefits including a Steamboat ski pass for
you and eligible dependents, competitive compensation, free bus
passes to surrounding areas, retail/rental discounts, food &
beverage discounts, industry pro deal discounts, friends & family
discounted tickets subject to restrictions, reservations and/or
blackout dates. Steamboat also offers access to employee housing
(based on availability and employment status), a 401(k) plan with a
generous company match, Employee Assistance Program, Accrued Sick
Pay and a chance to learn and advance within Steamboat Ski & Resort
Corp. Steamboat employees are also eligible for discounted tuition
with partner online universities for all Alterra Mountain Company
employees to further their education. The Ticket Office at Steamboat Ski & Resort is looking
for full-time help this winter. If you have at least one year of
customer service experience who can maintain a positive attitude in
a fast-paced environment, please apply! Detailed job description, including responsibilities,
work performed, tools or equipment used, etc.: The base hourly pay range below represents the low and high end
of the Steamboat Ski & Resort Corporation hourly pay range for this
position. Actual pay will vary and may be above or below the range
based on various factors including but not limited to experience,
education, training, location, merit system, quantity or quality of
production, responsibilities, and regular and/or necessary travel.
The range listed is just one component of Steamboat Ski & Resort
Corporation’s total compensation package for employees. Other
rewards may include short-term and long-term incentives and many
region-specific benefits. Steamboat area base hourly pay rate: $15.00 per hour Steamboat Ski & Resort Corporation is an equal
opportunity employer
• Guest Relations employees are required to sell and promote a
variety of products and services including but not limited to: lift
tickets, season passes, SnowSports School and Kids’ Vacation Center
to guest prior to arrival and once in-resort
• Guest Relations employees are required to work in various
locations: Main Pass/Ticket/SnowSports School Office, Ticket
Windows, Gondola Bay Guest Resolution Center, Christie Peak Express
Guest Resolution Center, Remote Ticketing Sales, and the Kids’
Vacation Center
• Accountable for all receipts/coupons/vouchers collected and daily
reconciliation of sales station
• Creation of advanced orders, fulfillment of advance orders and
accurately process sale transactions, returns and refunds
• Maintain a professional demeanor and provide continued exemplary
service in a fast paced, high volume work environment
• Compliance with all company policies and procedures as well as
any regulatory requirements
• May work outside with remote sales
• Perform other duties as assigned
Minimum skills, experience, and education required for this
job:
• High school graduate or GED required, college degree
preferred
• Minimum of 1 year customer service experience required
• Prior cash handling experience preferred
• Must have greater than average computer proficiency; strong
computer and keyboards skills
• Must be neat, accurate, well organized
• Multi-task in a fast-paced environment
• Must enjoy working with the public and have excellent customer
service skills
• Maintain a positive/friendly attitude often under stressful
conditions with both co-workers and guests
• Flexible, take initiative and work successfully in a team
environment
• Adhere to all safety policies
• Interact and maintain positive relationships with guests,
co-workers and management consistent with Steamboat Ski & Resort
Corporation’s Service Excellence standards
Physical Requirements:
• Must be minimum 18 years of age
• Stand for long periods of time
• Operate computer for extended periods of time
• Communicate clearly in English both in person and on the
phone
• Less shifts during non-peak times/more during peak times
• Position requires working weekends and holidays as needed;
extended time off for non-emergency situations is not allowed due
to the seasonality of the position
• Daily shift can vary, and must be available for work during
office hours which are 7:00am – 8:30pm
• This is an hourly non-exempt position and is subject to overtime
pay
• Employment for this job is contingent upon the successful
completion of a background check
Keywords: Steamboat Ski & Resort Corporation, Vail , Ticket Office Sales Agent - Winter Seasonal - Full Time, Other , Oak Creek, Colorado
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