Vacation Fulfillment Specialist - Winter Seasonal - Full Time/Part Time

Company: Steamboat Ski & Resort Corporation
Location: Steamboat Springs
Posted on: September 9, 2021

Job Description:

Who We Are: Steamboat- Ski Town, U.S.A. ®  is known as the friendliest mountain destination in the world, thanks to our western heritage and welcoming staff. We pride ourselves on hiring the best employees and providing the best experience in the industry. Our employee satisfaction scores top the charts and we have employees who choose to work for the resort for 2, 5, 10, 20 plus years. Fair warning, starting a job at Steamboat could lead to endless fun, lifelong friendships and a rooted sense of community.

Who We’re Looking For: Friendly folks who want to work at the best ski resort, play in Champagne Powder and meet friends from around the world. If you like to provide incredible guest service with a friendly attitude, you’re ready to join our team. If your dream job includes skiing and riding, interacting with guests, rewarding work, free concerts, fireworks, employee parties and more-we’d love to hear from you!

Perks & Benefits: Steamboat offers many exciting perks and benefits including a Steamboat ski pass for you and eligible dependents, competitive compensation, retail/rental discounts, food & beverage discounts, industry pro deal discounts, friends & family discounted tickets subject to restrictions, reservations and/or blackout dates, access to employee housing (based on availability and employment status), a 401(k) plan with a generous company match, Employee Assistance Program, Accrued Sick Pay and a chance to learn and advance within Steamboat Ski & Resort Corp. Steamboat employees are also eligible for discounted tuition with partner online universities for all Alterra Mountain Company employees to further their education

This position is ideal for a detail oriented individual, capable of multi-tasking with strong computer skills.  It’s a great opportunity to work for our ski resort and share the Steamboat Dream.  As the Fulfillment Specialist, you will be fulfilling products sold in our reservations department including lift and ski school tickets, packaging and mailing to our guests. This position requires you to be able to adjust to change quickly, be a strong team player and open-minded.

Detailed job description, including responsibilities, work performed tools or equipment used, etc.:

• Modify guest reservations; add products, make changes and cancel products in existing reservations
• Fulfill products and services booked by Steamboat Central Reservations, including, but not limited to: lift tickets, rental equipment, ski school reservations, other promotional products
• Handle basic accounting functions, such as payments to reservations/products and batching
• Track, reconcile and report total number of promotional product giveaways
• Handle all aspects of mail, shipping and receiving for Steamboat Central Reservations
• Quality control representative for reservations, products, packages, guest information
• Facilitate product interfacing between multiple systems to ensure accurate product fulfillment
• Responsible for providing Service Excellence to guests, coworkers and all other departments at Steamboat Ski & Resort Corporation
• Compliance with all company policies and procedures as well as any regulatory requirements
• Other duties, as assigned

Minimum skills, experience, and education required for this job:

• High school diploma or GED required; a college degree preferred
• Computer experience (including Outlook, Word, and Excel programs) required
• Detail oriented and strong organizational skills required
• At least one year of guest service experience required
• Working knowledge of Inntopia and RTP reservation systems preferred
• Must be detail-oriented, highly organized and possess strong time management/customer service skills
• Knowledge of basic accounting principles required
• Multi-task between multiple computer systems.
• Communicate procedures, concepts and ideas in a professional manner

Physical Requirements:

• Must be minimum 18 years of age
• Read and write in the English language
• Must sit and operate a computer for extended periods of time in a fast-paced and often hectic or noisy environment; must adapt to working with interruptions in work process
• Lift approximately 30 lbs.
• Must have a valid driver's license and meet insurability standards

Miscellaneous information:

• This is an hourly non-exempt position subject to overtime pay
• Pursuant to county and/or state orders and company policies, every employee is required to self-monitor for COVID-19 symptoms, practice social distancing, wash hands frequently, wear a mask per current guidelines, self-report and call in immediately and stay home if sick and assist with sanitizing and disinfecting work areas. Employees must follow all resort mitigation plans and protocols, which can be found posted on resort buildings and on Beekeeper

The base hourly pay range below represents the low and high end of the Steamboat Ski & Resort Corporation hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Steamboat Ski & Resort Corporation’s total compensation package for employees. Other rewards may include short-term and long-term incentives and many region-specific benefits.

Steamboat area base hourly pay rate: $15.00 per hour

Steamboat Ski & Resort Corporation is an equal opportunity employer

Keywords: Steamboat Ski & Resort Corporation, Vail , Vacation Fulfillment Specialist - Winter Seasonal - Full Time/Part Time, Other , Steamboat Springs, Colorado