Banquet Supervisor

Company: Sonnenalp Resort of Vail
Location: Vail
Posted on: June 12, 2021

Job Description:

The Sonnenalp is looking for a Full-Time Seasonal Banquets Supervisor with the desired start date of June 21st, 2021.

Wage: $19.00 - $23.00 /hour, plus a Banquet Service Charge

Primary Purpose of Position

The Banquet Supervisor oversees front of the house operations in all banquet (social functions and weddings) as well as catering events throughout the hotel, to include set-up, serving and cleanup. The Supervisor will ensure consistent, superior service and food, stepping into all positions in the banquet as necessary. Responsible and has the authority to take care of immediate guest and staff issues. The Banquet Supervisor will comply with, and enforce all hotel/restaurant policies and procedures, and ensure compliance with Leading Hotels of the World (LHW) standards.

Essential Duties and Responsibilities

• Approaches all encounters with guests and colleagues in a friendly, service-oriented manner
• Maintains constant communication with guests and on-site contact to ensure all expectations are met or exceeded
• Remains alert of complaints and/or unsatisfied guests and responds appropriately to ensure guest satisfaction
• Coordinates with other staff and departments to arrange for the delivery of requested services
• Maintains constant contact with kitchen staff to ensure complete effective communication between food production and food service
• Ensures all functions are set and staff is prepared and organized before required time on BEO
• Inspects table place settings, including table linen, china, glass, silverware and condiments for correct placement and ensures that each element is clean, undamaged and attractive
• Ensures proper setting of buffet tables and other food service tables
• Arranges for and ensures proper sequence of service for each event
• Monitors banquet team members to ensure all operating procedures are followed
• Supervises clearing and post function cleanup and garbage removal
• Maintains clean and orderly back areas, pre-function areas and storage areas
• Assures that all china, glassware, silverware, linen, etc. are returned to their proper locations after each event
• Supervises the handling, storage, and security of all catering service equipment, including catering vehicles and golf carts
• Ensures staff training programs are implemented and measured regularly
• Conducts regular staff meetings to build rapport and ensure colleagues are well informed
• Clearly projects the visions of the department and measures progress
• Conducts quarterly reviews of colleagues performance and provides council as needed
• Meticulously plans events with captains to ensure execution is achieved at the highest level
• Conducts regular meetings with the banquet captains, director of F&B as well as the sales & catering staff to continuously evaluate strategies and ideas for enhancements to benefit the guests experience
• Conducts interviews carefully outlining the functions of the position for which a potential colleague is being interviewed for
• Ensures payroll is reviewed and finalized as set forth by the policy of the resort
• Reviews scheduling and labor needs to meet the guests needs as well as maximize efficiency
• Ensures that all staff meets Sonnenalp standards
• Responsible for achievement of budgeted revenue and payroll
• Actively involved in preparing revenue and payroll budgets
• Performs light security duties at the end of the p.m. shift to make sure entire building is locked up thus preventing theft, vandalism, etc.
• Enters Engineering and IT issues into HotSOS and follows up to ensure issues are corrected in a timely manner.

Education/Experience

• At least 2 years of food & beverage management experience required, preferably in a hotel banquet environment
• Excellent customer service and problem solving skills
• High School diploma or equivalent (GED) required
• A degree in hospitality or business management is an asset but not required.

Special Skills/Equipment

• Minimum 21 years of age or older
• Strong wine and liquor knowledge
• Strong computer skills required
• Strong organizational skills required
• TIPS certification helpful
• Excellent communication and guest relation skills in English
• The ability to work well with a large group of people in a team environment
• Must be able to work well in stressful, high-pressure situations including the ability to handle guest complaints and disputes and resolve them to satisfactory results
• Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests
• Ability to work a flexible schedule including nights, days, weekends and holidays

Essential Physical Requirements

• Position primarily performed indoors assisting a variety of guests
• Working conditions and business levels will vary with season
• Ability to stand and walk for full length of shift, up to 12 hours at one time
• Ability to regularly carry up to 40 lbs

Seasonal Benefits:

• Resort Discounts
• Holiday Pay & Sick Pay
• 401(k) Retirement Plan & Roth 401(k) *After one year and 1000 hours worked
• Employee Assistance Program
• Parking Credit or Discounted Bus Passes
• Employee Meal

Keywords: Sonnenalp Resort of Vail, Vail , Banquet Supervisor, Other , Vail, Colorado