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Wholesale and Groups Reservations Agent

Company: Vail Resorts
Location: Oak Creek
Posted on: June 10, 2021

Job Description:

Reach Your Peak at Vail Resorts. As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether youre looking for seasonal work or the career of a lifetime, join us today to reach your peak.This Wholesale and Groups Reservations Agent position will work on a call center team to book and maintain lodging reservations for weddings and conference guests and those booked through external channels. This is a great entry level position for someone interested in starting a career and growing with our company. This is currently a remote position with location restrictions - Required to reside in a state that we are licensed to do business (ie: CO, UT, CA, NV, NY, PA, for others, please ask), and within 2 hours of one of our resorts.Responsibilities include (but are not limited to):Answering phones in a call center environment while entering data into a computer at the same timeProviding excellent customer service and accurate information on all aspects of properties, activities, and amenities to group guests and wholesaler partners.Demonstrate an unyielding passion for the guest experience, culture, mission, and vision by troubleshooting and resolving guest and partner issues in a timely and mutually beneficial outcome.Provide excellent, personalized customer service to a variety of clientele through professional, knowledgeable communication.Working as a team to complete daily tasks.Qualifications:High School Diploma or GED equivelantMust reside where we do business and within 2 hours of one of our resorts (ie; CO, UT, CA, NV, NY, VT, PA, ETC) Required.Must be customer-focusedAble to work a flexible schedule, and has excellent verbal communication skills - requiredPerform work with a high degree of accuracy- requiredMust be willing to work weekends and holidays as needed - requiredFamiliarity with any or all of Vail Resorts mountains - preferredLMS, IQWare software experience - preferredA positive and professional attitude is essentialEnthusiastic attitude of the travel industry is a plusAble to work on the phone and computer for long periods of timeSpanish 2nd language - preferred but not requiredThe budgeted range starts at $12.50 - $14.50. Actual pay will be adjusted based on experience.The perks include a free ski pass, and a set of benefits including...Medical, Dental, Vision insurance, and a 401(k) retirement planHourly employees are generally eligible for accrued Paid Time Off (PTO), Extra Time Off (ETO) and Sick Time. Salaried employees are generally eligible for Flexible Time Off (FTO)Paid Parental Leave for eligible mothers and fathersHealthcare & Dependent Care Flexible Spending AccountsLife, AD&D, and disability insuranceWere looking for team members who are passionate about their work and the world around them, who take pride in ensuring our guests receive the best possible service and who bring a sense of self and fun to all they do. Life at 9,280 feet in the sky is a little different. With our crisp Rocky Mountain air and boundless options for adventure and exploration, you can join a community who loves where they live and loves what they do. Keystone will be your home away from home; a place where friendliness, an eye for detail and unmatched guest service is the foundation of our Culture. Come join our team where A Mountain of Possibilities awaits. Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.Requisition ID 314407

Keywords: Vail Resorts, Vail , Wholesale and Groups Reservations Agent, Other , Oak Creek, Colorado

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