Passenger Services Representative, Human Service Child Support Technician, Planning Admin Assistant/Office Technician

Company: Routt County
Location: Steamboat Springs
Posted on: June 9, 2021

Job Description:

Full-time - Year-Round Positions

Planning Admin Assistant/Office Technician - $25.57 - $26.47/hour
Human Services Case Aide - Office Technician - $22.38 - $23.97/hour
Human Service Child Support Technician - $25.57 - $27.38/hour
Yampa Valley Regional Airport Operations, Safety & Security Officer/ARFF Firefighter - $24.34 - $26.08/hour

Temporary Positions
Yampa Valley Regional Airport Food Service Counter Attendant - $12.62 - $13.52/hour + Tips & Meals during shift
Passenger Services Representative - $14.10 - $15.09/hour

SUMMARY:
Under general supervision, performs a wide variety of airport passenger support and customer service duties at the Yampa Valley Regional Airport (YVRA); provides arriving and departing passengers with clear airport information and transportation directions; responds to and resolves parking lot issues; monitors the baggage belt area for security, safety, and operational issues; performs perimeter checks of secure airport areas; and performs other related duties as assigned.

ESSENTIAL FUNCTIONS:
Greets the public, customers, and other county employees in person and over the phone; provides information about airport activities, transportation, parking, and other services; routes messages to airport concessionaire or airline staff.
Responds to parking lot issues, including general questions, lost tickets, and outages; receives payments.
Assists security staff by performing routine perimeter checks of secure areas and reporting any possible security issues.
Monitors the baggage belt area for security, safety, and operational issues; contacts airport department or airline staff as needed.
Provides wheelchair service to disabled passengers as requested.
Collects, logs, and returns lost and found items; oversees the return of baggage carts.
Monitors and directs passenger lines for safety and passenger flow.
Works throughout the terminal, assisting passengers with other miscellaneous needs.
May assist arriving and departing passengers with transporting their baggage.
Performs other related duties as assigned.

EDUCATION AND EXPERIENCE:
Any combination of experience and education that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Education:
Possession of a high school diploma or equivalent.

Experience:
Six months of customer service experience.

LICENSES AND CERTIFICATES:
Valid license to drive a County vehicle in Colorado.
Depending on assignment, may be required to possess an appropriate Training for Intervention Procedures (TIPS) certificate.

CURRENT 2021 BENEFITS FOR PART TIME EMPLOYEE:
Sick Time Accrued for every 30 hours worked
Worker's Compensation

Routt County is an EOE

Keywords: Routt County, Vail , Passenger Services Representative, Human Service Child Support Technician, Planning Admin Assistant/Office Technician, Other , Steamboat Springs, Colorado