Join Our Team!
Sunbelt Rentals strives to be the customer's first choice in the
equipment rental industry. From pumps to scaffolding to general
construction tools, we aim to be the only call needed to outfit a
job site with the proper equipment. Not only do we offer a vast
fleet that ranks among the best in the industry, we pair it all
with a friendly and knowledgeable staff. Our employees are our
greatest asset, and although we present a comprehensive equipment
offering, our expertise and service are what truly distinguish us
from the competition.
We pride ourselves on investing in our workforce and offer
competitive benefits, as well as extensive on-the-job training for
all eligible employees.
As a highly successful national company, we are constantly
looking for talented individuals to support our growth. If you are
interested in pursuing a rewarding career, we invite you to review
JOB DESCRIPTION SUMMARY
Central Services Manager
Are you seeking an entrepreneurial, empowering workplace that
allows you to:
- Develop a career track
- Leverage your current skills while developing new skills
- Work with an incredible team of people
Sunbelt Rentals--the fastest growing rental business in North
America--is seeking a Central Services Manager. The Central Service
Manager is responsible for the overall operation of the service
call center/dispatch operations.
DUTIES & RESPONSIBILITIES
Manage the development and implementation of Service Operational
procedures, policies, programs, systems and training.
Maximize the value of equipment and service trucks by
proactively managing the preventative maintenance, repair and
safety bulletin process.
Ensure customer service levels are held to district
Recruit, hire, train, manage and develop service technicians
Work with PC locations to achieve desired financial results for
location including profit and loss
Overseeing the design and delivery of service call center
Monitoring calls for service quality assurance,
Handling escalated concerns that fall outside the service
Coach employees to work together and able to create a game plan
for employees to follow. Motivates through constant evaluation and
Set clear and measurable objectives for entire team (Review and
adjust staffing levels to assure the needs of the store and
customers are met.
Direct various service technicians in the service performance of
Facilitate high level training to the affected Shop
Foreman/Service Managers as well as assisting with placement
Work closely with performance standard audits to assist in
identifying PC's weaknesses and address the service related
Manage human resource administration
Manage and direct all aspects of incoming service and
preventative maintenance of equipment
Develops and monitors service quotas for volume and
Manage parts inventory
Assist the Product Support Group in the service/safety bulletin
program including prompt notification, continual monitoring, and
follow-up correspondence with manufacturers.
Assist in Identifying manufacturers who are not able to meet
established quality standards.
Assists Product Managers in resolving quality, safety, and claim
disputes with vendors.
Maintain a communication program to communicate and record
product issues throughout organization and product vendors.
Utilize service call center reports to set goals, develop
strategies, and determine what influences the service aspects of
Engage in business decision making at every level
Works in conjunction with call center, operations manager, and
Sales and Customer Service
Cultivates strategic customer relationships and ensures that the
customer perspective is the driving force behind all value added
Promote and ensure fluid communication between service
departments and operational management
Assist customer in determining their rental needs by applying
Constant service call center flow analysis and updates to
increase productivity and customer service levels
Proper procedures in regards to customer damage (photos,
notification to rep and customer, damage letter, follow up to
Manages all after hour service calls
3 Years in the rental equipment or construction industries.
1 Year of Equipment Shop Operations Management
Extensive knowledge of construction equipment required (aerial,
dirt, small tool, etc.)
Good analytical ability to gather and interpret technical
information and to develop, recommends, and implements
Exceptional organizational skills. Ability to make good
decisions and manage several processes in a fast-paced
Understanding and working knowledge of rental fleet application,
performance capabilities, and mechanical concepts.
The physical demands of this role require bending, squatting,
crouching, reaching, lifting 50 pounds or more, and working
indoors/outdoors when required by the job. The above description is
not a complete listing of all miscellaneous, incidental or similar
duties which may be required from day to day. Reasonable
accommodations may be made to comply with applicable laws. Sunbelt
Rentals is an Equal Opportunity Employer -
Minority/Female/Disabled/Veteran and any other protected class.
Gear up for an exciting career!
If a current Sunbelt Rentals employee has referred you for an
employment opportunity please notify them that you are applying for
this position. In order for the employee to get a referral bonus
they need to contact their regional recruiter.