Hotel Housekeeping Supervisor - Year Round - Full Time

Company: Alterra Mountain Co
Location: Steamboat Springs
Posted on: June 8, 2021

Job Description:

Who We Are: Steamboat- Ski Town, U.S.A. is known as the friendliest mountain destination in the world, thanks to our western heritage and welcoming staff. We pride ourselves on hiring the best employees and providing the best experience in the industry. Our employee satisfaction scores top the charts and we have employees who choose to work for the resort for 2, 5, 10, 20 plus years. Fair warning, starting a job at Steamboat could lead to endless fun, lifelong friendships and a rooted sense of community.

Who We're Looking For: Friendly folks who want to work at the best ski resort, play in Champagne Powder and meet friends from around the world. If you like to provide incredible guest service with a friendly attitude, you're ready to join our team. If your dream job includes skiing and riding, interacting with guests, rewarding work, free concerts, fireworks, employee parties and more-we'd love to hear from you!

Perks & Benefits: Year Round employees at Steamboat are eligible for medical, dental, vision, legal plan, pet insurance, PTO and Vacation, Paid Parental Leave, health saving account with employer contribution as well as the perks and benefits that all Steamboat employees enjoy. These include a Steamboat and Alterra Mountain ski pass for you and eligible dependents, competitive compensation, retail/rental discounts, food & beverage discounts, industry pro deal discounts, friends & family discounted tickets subject to restrictions, reservations and/or blackout dates, 401(k) plan with a generous company match, (eligibility rules apply), Employee Assistance Program, and a chance to learn and advance within Steamboat Ski & Resort Corp

Detailed job description, including responsibilities, work performed, tools or equipment used, etc.:

• Supervise the daily operations and functions of housekeepers; quality control of the all housekeeping staff
• Organize and facilitate daily staff meetings and schedule work assignments and morning setup- evening closing
• Assistance with payroll and tracking of housekeepers' hours worked
• General office duties that include: answering phones, computer skills, updating data in the SMS program, spreadsheets to report and track tips and quality control of housekeepers
• Answering guest phone calls and tracking of guest housekeeping requests
• Assist with work orders for maintenance requests
• Receiving - sign for requests/deliveries
• Assist with the Lost and Found Log and calls for items lost or found
• Assist with Human Resources paperwork as needed
• Partake with the tracking of housekeeping inventory
• Ensure understanding and compliance with all company policies and procedures as well as any regulatory requirements.
• Inspector, housekeeping, houseperson duties as needed
• Other duties, as assigned

Minimum skills, experience, and education for this job:

• General computer, office, phone and communication skills required
• One-year previous supervisory experience preferred
• Previous office experience preferred
• Previous housekeeping preferred
• Basic knowledge of relevant health and safety regulations and procedures (i.e. blood, pests)
• Problem solve in a highly effective manner and maintain positive relationships with guests and staff, including management, subordinates and co-workers
• Be a consistent role model for company's Service Excellence standards

Physical Requirements:

• Must be minimum 18 years of age
• Must use vacuum, mop and full bucket of water, and other cleaning-like equipment
• Must lift 35 lbs/ push 75 lbs. occasionally (i.e. inspector carts, housekeeper carts, bundles of sheets)
• Job requires standing, sitting, walking, handling, reaching, stooping and climbing stairs on a daily basis
• Communicate clearly in English both written and verbal

Other Information:

• Resume required with online application
• This is an hourly non-exempt position and is subject to overtime pay
• Employment for this job is contingent upon the successful completion of a background check
• Pursuant to county and/or state orders and company policies, every employee is required to self-monitor for COVID-19 symptoms, practice social distancing, wash hands frequently, wear a mask per current guidelines, self-report and call in immediately and stay home if sick and assist with sanitizing and disinfecting work areas. Employees must follow all resort mitigation plans and protocols, which can be found posted on resort buildings and on Beekeeper

The base hourly pay range below represents the low and high end of the Steamboat Ski & Resort Corporation hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Steamboat Ski & Resort Corporation's total compensation package for employees. Other rewards may include short-term and long-term incentives and many region-specific benefits.

Steamboat area base hourly pay range: $16.00 - $21.00 per hour

Steamboat Ski & Resort Corporation is an Equal Opportunity Employer

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