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Guest Relations Cashier - Summer Seasonal - Full Time - Housing Available

Company: Steamboat Ski & Resort Corporation
Location: Craig
Posted on: June 8, 2021

Job Description:

Who We Are: Steamboat- Ski Town, U.S.A. is known as the friendliest mountain destination in the world, thanks to our western heritage and welcoming staff. We pride ourselves on hiring the best employees and providing the best experience in the industry. Our employee satisfaction scores top the charts and we have employees who choose to work for the resort for 2, 5, 10, 20 plus years. Fair warning, starting a job at Steamboat could lead to endless fun, lifelong friendships and a rooted sense of community.

Who Were Looking For: Friendly folks who want to work at the best ski resort, play in Champagne Powder and meet friends from around the world. If you like to provide incredible guest service with a friendly attitude, youre ready to join our team. If your dream job includes skiing and riding, interacting with guests, rewarding work, free concerts, fireworks, employee parties and more-wed love to hear from you!

Perks & Benefits: Steamboat offers many exciting perks and benefits including a Steamboat ski pass for you and eligible dependents, competitive compensation, retail/rental discounts, food & beverage discounts, industry pro deal discounts, friends & family discounted tickets subject to restrictions, reservations and/or blackout dates, access to employee housing (based on availability and employment status), a 401(k) plan with a generous company match, Employee Assistance Program, Accrued Sick Pay and a chance to learn and advance within Steamboat Ski & Resort Corp.

The Ticket Office at Steamboat Ski & Resort is looking for full-time help this summer. If you have at least one year of customer service experience who can maintain a positive attitude in a fast-paced environment, please apply!

Detailed job description, including responsibilities, work performed, tools or equipment used, etc.:
Guest Relations employees are required to sell and promote a variety of products and services including but not limited to: lift tickets, season passes, SnowSports School and Kids Vacation Center to guest prior to arrival and once in-resort
Guest Relations employees are required to work in various locations: Main Pass/Ticket/SnowSports School Office, Ticket Windows, Gondola Bay Guest Resolution Center, Christie Peak Express Guest Resolution Center, Remote Ticketing Sales, and the Kids Vacation Center
Accountable for all receipts/coupons/vouchers collected and daily reconciliation of sales station
Creation of advanced orders, fulfillment of advance orders and accurately process sale transactions, returns and refunds
Maintain a professional demeanor and provide continued exemplary service in a fast paced, high volume work environment
Compliance with all company policies and procedures as well as any regulatory requirements
May work outside with remote sales
Perform other duties as assigned

Minimum skills, experience, and education required for this job:
High school graduate or GED required, college degree preferred
Minimum of 1 year customer service experience required
Prior cash handling experience preferred
Must have greater than average computer proficiency; strong computer and keyboards skills
Must be neat, accurate, well organized
Multi-task in a fast-paced environment
Must enjoy working with the public and have excellent customer service skills
Maintain a positive/friendly attitude often under stressful conditions with both co-workers and guests
Flexible, take initiative and work successfully in a team environment
Adhere to all safety policies
Interact and maintain positive relationships with guests, co-workers and management consistent with Steamboat Ski & Resort Corporations Service Excellence standards

Physical Requirements:
Must be minimum 18 years of age
Stand for long periods of time
Operate computer for extended periods of time
Communicate clearly in English both in person and on the phone

Miscellaneous information:
Less shifts during non-peak times/more during peak times
Position requires working weekends and holidays as needed; extended time off for non-emergency situations is not allowed due to the seasonality of the position
Daily shift can vary, and must be available for work during office hours which are 7:00am 8:30pm
This is an hourly non-exempt position and is subject to overtime pay
Employment for this job is contingent upon the successful completion of a background check
Pursuant to county and/or state orders and company policies, every employee is required to self-monitor for COVID-19 symptoms, practice social distancing, wash hands frequently, wear a mask per current guidelines, self-report and call in immediately and stay home if sick and assist with sanitizing and disinfecting work areas. Employees must follow all resort mitigation plans and protocols, which can be found posted on resort buildings and on Beekeeper

The base hourly pay range below represents the low and high end of the Steamboat Ski & Resort Corporation hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Steamboat Ski & Resort Corporations total compensation package for employees. Other rewards may include short-term and long-term incentives and many region-specific benefits.

Steamboat area base hourly pay rate: $13.00 per hour

Steamboat Ski & Resort Corporation is an equal opportunity employer

Keywords: Steamboat Ski & Resort Corporation, Vail , Guest Relations Cashier - Summer Seasonal - Full Time - Housing Available, Other , Craig, Colorado

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