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Vail Dispatch Center Security Dispatcher - Year Round

Company: Vail Resorts
Location: Vail
Posted on: June 8, 2021

Job Description:

Reach Your Peak at Vail Resorts. As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you're looking for seasonal work or the career of a lifetime, join us today to reach your peak.

Vail Resorts is always looking for great talent. Although our resorts and offices are currently closed to protect the health and safety of our employees, applications are still being accepted. Hiring will resume as soon as normal operations resume.

PURPOSE/OBJECTIVE

The Dispatch Center functions as the Vail Mountain communications hub linking many of the operations departments. Dispatch Center personnel are responsible for providing exemplary customer service to both internal and external customers through their daily activities. A critical responsibility of dispatch personnel is to act as an alarm monitoring agency for Vail Resorts owned and operated facilities. The Dispatch Center is operated on a 24 hour per day, 7 day per week, 365 day per year basis.

Responsibilities include, but are not limited to:

  • Monitor alarm systems and notify appropriate local agencies to ensure adequate response to emergency situations.
  • Respond promptly and professionally to guest and employee concerns and requests, realizing that these will not always fall within the scope of departmental responsibilities. Make every effort to provide exemplary customer service to internal and external guests.
  • Coordinates and distributes daily snow and weather reports and follow Vail Mountain Ski Patrol criteria for avalanche control call out during the ski season.
  • Support staff and infrastructure for resort/mountain operations.
  • Dispatches relevant information for all Vail Mountain personnel via radio or email in a timely fashion.
  • Operates and monitors remote access control programs & video surveillance systems for facilities.
  • Identify Dispatch Center specific concerns and communicate them along with possible solutions to leadership team.
  • Monitor the Vail Mountain radio loaner pool. Track all Vail Mt. incoming and outgoing radios in need of repair.
  • Coordinates with the Mt Information Center to track lost and found items.
  • Track Security Patroller's location & activity througout shift, and maintain various logs.
  • Maintain, monitor, and manage account information in Alarm Center and Data Source life safety software.
  • Assist in parking enforcement through boot tracking, payment and patroller communication.
  • Manage mountain access procedures for contractors and vendors
  • Be familiar with first-aid supplies to be able to coordinate deliveries to outside departments
  • Assist other Mountain dispatch staff in communicating lift activity via email & social media platforms.

PHYSICAL REQUIREMENTS

  • Sitting for long periods of time.
  • Exposure to inclement weather conditions.
  • High School education or equivalent, plus previous clerical experience or dispatch experience or a combination of education and experience from which comparable knowledge and skills are acquired.
  • Must be able to see, hear and speak.

SUPERVISION RECEIVED: General supervision is received from the Dispatch Lead/Compliance Coordinator.

QUALIFICATIONS

  • Three to five years of relevant organizational and administrative experience, or a combinations of education and experience from which comparable knowledge and skills are acquired.
  • Basic typing and clerical skills.
  • Strong verbal and written communication skills.
  • Ability to learn a wide variety of information about department operations quickly.
  • Ability to make decisions quickly and calmly in emergency situations.

RECOMMENDED SKILLS:

  • Broad base of general clerical and office knowledge and skills.
  • Experience in organizing and maintaining moderately complex filing and records systems.
  • Ability to deal effectively with a wide variety of company personnel, guests, clients and various outside firms and organizations.
  • Able to multi-task in an effective manner.
  • Knowledge of Vail Mountains lifts and trails.

The budgeted range starts at 15.00. Actual pay will be adjusted based on experience.

The perks include a free ski pass, and a set of benefits including...

  • Medical, Dental, Vision insurance, and a 401(k) retirement plan
  • Hourly employees are generally eligible for accrued Paid Time Off (PTO), Extra Time Off (ETO) and Sick Time. Salaried employees are generally eligible for Flexible Time Off (FTO)
  • Paid Parental Leave for eligible mothers and fathers
  • Healthcare & Dependent Care Flexible Spending Accounts
  • Life, AD&D, and disability insurance

Be a part of the resort where it all started. Imagine belonging to a team that delivers the life of luxury to its guests while infusing the mountain lifestyle in every experience. Are you someone that never settles for second best? Take your mountain exploration to the next level and join a passionate group of people who thrive on extraordinary customer service. Come help us deliver unparalleled adventures in a place that is unrivaled and unflinching. Join the team at Vail - a place that's Like Nothing on Earth. www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 305428

Keywords: Vail Resorts, Vail , Vail Dispatch Center Security Dispatcher - Year Round, Other , Vail, Colorado

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