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Concierge - The Lodge at Vail - Year Round 11 Month

Company: Vail Resorts
Location: Vail
Posted on: June 8, 2021

Job Description:

Reach Your Peak at Vail Resorts. As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you're looking for seasonal work or the career of a lifetime, join us today to reach your peak.

Responsible for total guest satisfaction. Answers questions, gives directions and makes detailed reservations or recommendations for dining, entertainment attractions, events, airlines, car rental, etc. Maintains up-to-date listings of restaurants, activities, airline schedules, area maps, etc. Must be fully acquainted with local points of interests. Build relationships with internal and external stakeholders. Able to complete front desk functions.

  • Accurately assist guests with all requests in a timley manner. Provide exceptional guest service.
  • Complete daily checklist duties. Adhere to and enforce all Brand Standards.
  • Ensure proper billing including and not limited to Colorado Mountain Express and shipping charges.
  • Facilitate delivery and shipping of mail and packages for guests and owners.
  • Produce daily check-in newsletter and update picture frame and any other correspondence with pertinate information. Facilitate pre-arrival communication with guests and develop itineraries.
  • Assist the front desk, valet and bell staff when necessary.
  • Solve all guest issues in a effective and efficient manner.
  • Maintain up to date knowledge of local resturants, events and activities. Use computer programs to record detailed itineraries and guest information.
  • Effectively communitcate detailed information to guests and employees.
  • Other duties as assigned.

Benefits include:

  • Free Ski passes for employees and dependents
  • Discount lift tickets for friends and family
  • Free ski lessons
  • Discounted lodging, food, gear and mountain shuttles
  • Discounted bike haul & golf
  • Medical, Dental, and Vision plans (full-time positions)
  • 401(k) Retirement Plan
  • Excellent training and professional development

The budgeted range starts at $16.00 - $17.50. Actual pay will be adjusted based on experience.

The perks include a free ski pass, and a set of benefits including...

  • Medical, Dental, Vision insurance, and a 401(k) retirement plan
  • Hourly employees are generally eligible for accrued Paid Time Off (PTO), Extra Time Off (ETO) and Sick Time. Salaried employees are generally eligible for Flexible Time Off (FTO)
  • Paid Parental Leave for eligible mothers and fathers
  • Healthcare & Dependent Care Flexible Spending Accounts
  • Life, AD&D, and disability insurance

Be a part of the resort where it all started. Imagine belonging to a team that delivers the life of luxury to its guests while infusing the mountain lifestyle in every experience. Are you someone that never settles for second best? Take your mountain exploration to the next level and join a passionate group of people who thrive on extraordinary customer service. Come help us deliver unparalleled adventures in a place that is unrivaled and unflinching. Join the team at Vail - a place that's Like Nothing on Earth.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 305792

Keywords: Vail Resorts, Vail , Concierge - The Lodge at Vail - Year Round 11 Month, Other , Vail, Colorado

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