Position Purpose/ Summary
To manage and oversee all aspects and departments of this
timeshare ownership property, including but not limited to owner
services, rental marketing and sales, the resale program, front
desk, maintenance, and housekeeping. To assist in the initiation
and execution of strategic plans benefiting the HOA, owners and
guests. To provide leadership in customer service, owner relations,
and personnel development. Creates an environment where efficiency
and economy of operations are maximized. Responsible for all
hiring, training, evaluation and firing. Performs tasks related to
accounts payable, accounts receivable, sales and marketing, guest
and owner relations, facilities management and capital
Responsible for association budgets, the capital reserve and
their associated fiscal performance. Responsible for the proper
review and presentation of all business reporting to the Board of
Directors of the Association and the Homeowners.
To be the public representative and agent of the management
company and the property in the local community, and state and
national trade associations.
Essential Duties and
Responsible for the day-to-day operation of the Association,
including but not limited to, the coordination of all operations
departments to ensure a rewarding guest and owner experience.
Create an environment of comfortable hospitality for owners and
guests, providing all services within the framework of the Eagle
Point Guiding Principles.
Support the Assistant Manager and other department managers in
their decision-making processes. Create achievable goals and
strategies for managers and their teams, tracking progress
Oversee all bookkeeping and accounting tasks associated with the
business. Responsible for the accurate financial budgeting,
accounting and reporting of balance sheets, income statements,
replacement reserve, accounts receivables and legal proceedings to
Board of Managers and Owners.
Direct all effective communication with Owners, Guests, staff,
support departments, vendors and the community efficiently,
consistently portraying a positive image.
Liaise with contractors and designers to ensure that property
projects are completed per Board direction. Research, propose, and
receive bids for capital projects and repair work. Manage all
construction and repair projects.
Oversee the marketing of the property resale and rental programs
to prospective clients through the effective use of budgeted funds
to generate focused interest and create future business. With
support of the EWR marketing team, responsible for the image,
positioning, and distribution channels of rental and resale
marketing, including, but not limited to, all print, onsite, online
and social presence.
Understand and use all aspects of the Property Management System
(PMS) and maximize utility of the programs and modules installed.
Utilize all systems in an efficient and effective manner to
generate data that improves decision-making.
Working with the Owner Services Dept., oversee the semi-annual
billing and monthly statement process for owners. Ultimately
responsible for the billing and collection of dues assessments and
the application of late fees and interest charges. Liaise with the
collections agency and legal firm when necessary, and perform all
tasks associated with the lien and foreclosure processes.
Facilitate Board of Director, Committee, and Annual Homeowner
meetings, including but not limited to, the creation of dynamic
presentations and presiding over strategic decision-making
Efficient in all perfunctory duties and systems: Phones,
computer and network equipment, verbal and written communication,
presentations, email communication, Microsoft Suite of products,
Internet and social media channels.
After-hours Manager on Call. Respond to all fire and medical
emergencies on property. Devise and implement safety and evacuation
plans. Understand all life safety systems and maintain
relationships with emergency services agencies.
Perform any other duties that may be assigned by the V.P. of
Other Duties and Responsibilities
To represent the HOA and its owners through community
involvement in volunteerism and charitable programs, local business
associations and state and national trade associations.
To create a work environment where staff can achieve their
personal as well as professional goals, which includes
opportunities for training, education and job knowledge, as well as
enriching personal growth programs.
To manage the property and make all strategic decisions within
the framework of the Eagle Point and East West Resorts Mission
Education and/or Experience
Undergraduate degree (BA or BS) from a four-year college or
university, business or hospitality major preferred. 3+ years
experience directly managing guest service, staff, and departmental
expenses. An additional 4+ years of direct hospitality experience
can be considered in place of an undergraduate university
Ability to read, analyze, and interpret common hospitality
journals, financial reports, and legal documents. Ability to
respond to common inquires or complaints from customers, regulatory
agencies, or members of the business community. Ability to write
speeches and articles for publication that conform to prescribed
style and format. Ability to effectively present information to top
management, public groups, and/or boards of directors.
Computer and office equipment.
Proficient in property managements system, email, Internet, MS
Office suite and social media.
Mathematical and Reasoning Skills
Ability to work with mathematical concepts such as probability
and statistical inference, and fundamentals of plane and solid
geometry and trigonometry. Ability to apply concepts such as
fractions, percentages, ratios, and proportions to practical
situations. Ability to define problems, collect data, establish
facts, and draw valid conclusions. Ability to interpret an
extensive variety of technical instructions in mathematical or
diagram form and deal with several abstract and concrete
Certificates, Licenses, Registrations
Valid Colorado Drivers License required, Commercial Drivers
License if required.
CMCA Certification preferred (required as of July 1, 2015); CHA
ARDA ARP Certification preferred; RRP desired.
- CO Real Estate License (or the ability to earn license)
Scope of Authority
Directly responsible for the successful operation of a
condo-hotel, including the satisfaction of guests, owners and Board
Directors. As an agent of the HOA, fiscally responsible for the
performance of the Association, the Rental Program and the Real
Responsible for subordinate wages, all payroll tasks, all fiscal
tasks and reporting, and for the generation and distribution of
Has a corporate credit card, can make disbursements from petty
cash, and has access to other vendor trade accounts. Does not have
direct bank account access.
Manages 2-3 subordinate supervisors who supervise a total of 15
- 20 employees in the front desk/reservations, engineering,
housekeeping, and accounting departments. Is responsible for the
overall direction, coordination, and evaluation of these employees.
Carries out supervisory responsibilities in accordance with
organization's policies and applicable laws. Responsibilities
include interviewing, hiring, and training employees; planning,
assigning, and directing work; appraising performance; rewarding
and disciplining employees; addressing complaints and resolving