Essential Duties and Responsibilities (other duties may be
" Consistently follow the Welk I-Service service standards at
" Follow all company and department policies and procedures.
" Attend safety meetings, keep the workplace in safe condition,
and work in a safe manner.
" Adhere to attendance policy and report to workstation at
scheduled start time.
" Propose ideas or find ways to improve services, systems,
" Maintain a neatly groomed appearance that is in compliance
with the Welk Resort Group standards. For this position,
appropriate dress includes a clean, pressed uniform worn in
adherence to the Front Office Uniform Dress Code.
" Check in with the department manager or supervisor to
ascertain any special needs or events for the day.
" Cooperate with coworkers and management.
" Work to resolve conflicts with other associates, or see a
manager if resolution is not possible.
" Assist other WRSD associates if necessary and appropriate.
" Be knowledgeable of and provide information regarding hotel
facilities, hours of operation, key personnel, special activities
and functions in the resort as requested.
" Provide directions to the resort from any location as
" Handle front desk telephone calls as needed and ensure that
prompt courteous service is provided.
" Make reasonable determinations of what a guest is seeking in
room accommodations, based on the guest's requests and information
given, and participate in problem solving situations while keeping
managers and supervisors informed.
" Be familiar with all departments and key personnel in each
" Perform all duties listed on the shift administrative
checklist and inform department manager of any duties that are not
" Complete all duties on the shift checklist, and inform
department supervisor or manager immediately if any items on the
checklist cannot be completed during the shift.
" Utilize the computer system in retrieving, updating and
inputting guest information.
" Answer the telephones professionally and cheerfully, including
transferring and routing misdirected calls and taking messages.
" Read all departmental memos and inform supervisor or manager
of any information that is not clearly understood.
" Report to the supervisor any supplies that are needed or any
safety concerns that need to be addressed.
" Alert the following shift of any duties that have not been
completed or of any pertinent information regarding special
" Answer Platinum Ownership FAQs
" Take payment for owner maintenance fees
" Provide owners with temporary cards when needed
" Make Owner Services appointments
" Assist with authorization forms for guest to check-in prior to
" Assist with Day Use information and reservations when
" Perform other tasks as assigned by department supervisor or
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements
following this paragraph are representative of the knowledge,
skill, and/or ability required. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
Education and/or Experience:
One year certificate from college or technical school; or three
to six months related experience and/or training; or equivalent
combination of education and experience.
Ability to read and interpret documents such as safety rules,
operation and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence. Ability to
speak effectively before groups of customers or associates of the
organization. Excellent communication skills required.