Reach Your Peak at Vail Resorts. As a community of adventurers
and discoverers, Vail Resorts delivers an experience of a lifetime
to our guests and our employees. Our team is made whole by the
brave, passionate individuals who ambitiously push boundaries and
challenge the status quo. Whether youre looking for seasonal work
or the career of a lifetime, join us today to reach your peak.
The Front Desk Lead provides guidance and leadership to the
Front Desk Team and is responsible for maintaining and enforcing
Brand Standards of Guest Service and procedures to ensure a
professional and genuine guest experience to guests, owners, and
contractor on behalf of Arrowhead Property Management. The Front
Desk Lead will possess outstanding customer service, interpersonal,
and presentation skills in order to assist agents, offer guidance,
and resolve guest issues and complaints. This position must have
excellent problem solving skills and be able to apply good judgment
in decision making. Good communication skills are required.
Supervise the day to day front desk operations including the
check in and checkout procedures; ensuring rooms have been checked
out and that guest's bills are correct. Follow the daily check list
and ensure all team members are completing the check list.
Communicating with housekeeping as to the status of rooms, room
moves, early arrivals/departures and guest requests.
Using the HOTSOS system, ensuring all items are being entered and
followed up on.
Conduct inspections of rental condos and general areas when
Act as the Manager on Duty when necessary and carry out the duties
required of a manager.
Handles confidential information, including guest records, with a
high degree of integrity.
Oversee the completion of pre-arrival, mid-stay, and other follow
up calls for guests. Keep Front Desk Manager informed of any
Be actively involved in front desk special projects, task and
Have knowledge about condos, locations, amenities, features and all
other services offered by Arrowhead Property Management
Develops a strong working relationship with co-workers and managers
throughout the property to ensure communication and teamwork are at
Fulfill and troubleshoot reservation and guest issues.
Assist with training new and existing front desk agents on the
check in and checkout procedures adhering to standards and ensuring
Assist HOA managers with billing and ordering
Maintains the cleanliness and neatness of the front desk and lobby
Practices safe work habits in all types of duties and with all
Complies with all Vail Resorts policies, procedures, and standards
Embraces and promotes Vail Resorts Values.
Exhibits a professional demeanor through appearance and maintains a
positive attitude toward all employees, managers, and guests.
Other duties as assigned by managers
High school diploma or equivalent - required
College degree - preferred
Previous guest/customer service experience - required
Ability to communicate effectively in English, both written and
oral - required
Proficient at MS Word and Excel required
Valid Drivers License
Ability to multitask in high volume situations.
Ability to reasonably and rationally handle guest complaints and
questions with diplomacy and tact
Flexible schedule and the ability to work weekends and holidays-
In-person interview- required
The budgeted range starts at $15.00 - $19.50. Actual pay will be
adjusted based on experience.
The perks include a free ski pass, and a set of benefits
- Medical, Dental, Vision insurance, and a 401(k) retirement
- Hourly employees are generally eligible for accrued Paid Time
Off (PTO), Extra Time Off (ETO) and Sick Time. Salaried employees
are generally eligible for Flexible Time Off (FTO)
- Paid Parental Leave for eligible mothers and fathers
- Healthcare & Dependent Care Flexible Spending Accounts
- Life, AD&D, and disability insurance
Were looking for team members whose legendary attention to
detail and commitment to phenomenal service comes naturally. Pursue
a lifestyle that will elevate your expectation of what work can
look like. Nothing is too big or too small for the staff to bravely
pursue and elevate the expectations of the guest. Do you possess a
calling for delivering world-class events and amenities? Then
Beaver Creek is for you . www.vailresortscareers.com
Vail Resorts is an equal opportunity employer. Qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, national origin, sexual orientation,
gender identity, disability, protected veteran status or any other
status protected by applicable law.
Requisition ID 301689