Hiring Range: $20 - $22.52 Hourly
Meet Tannia Ortiz, Economic Services Supervisor. Hear about her
journey with the Economic Services Dept and what she loves about
the job. English Espaol
The Economic Services (ES) Specialist performs intake of
applications for client benefits and determines initial and
continuing eligibility for public assistance programs. This
position plays an important role in connecting individuals and
families living in Eagle County with crucial assistance programs to
meet their needs. Program areas may include Child Care, Emergency,
Energy, Financial, Food and Medical Assistance which bring more
than $30M in services and benefits annually to Eagle County
El Especialista en Servicios Economicos (ES) realiza la admisin
de aplicaciones de beneficios para el cliente y determina la
elegibilidad inicial y continua para los programas de asistencia
pblica. Esta posicin desempea un papel importante para conectar a
individuos y familias que viven en el Condado de Eagle con
programas de asistencia cruciales para satisfacer sus necesidades.
Las reas del programa pueden incluir Cuidado Infantil, Asistencia
de emergencia, Energetica, Financiera, Alimentaria y Asistencia
Mdica que brindan ms de $30 millones en servicios y beneficios
anuales a los residentes del Condado de Eagle.
Schedule: This is a temporary position that will be
available for 1 year: July 6, 2021 - June 30, 2022.
The Eagle County Department of Human Services (ECDHS) is
comprised of four divisions: Children Family and Adult Services
(CFAS) including the Early Head Start program, Economic Services
(ES), Financial Support Services (FSS) and Strategy, Partnerships
and Performance (SP&P). This position is organizationally
located within the Economic Services Division (ES).
A sense of connectedness and the opportunity to reach one's full
potential is a reality for all.
Building safe, stable hopeful futures
Perform intake of applications for client benefits
- Complete intake of applications through face-to-face, phone or
video conference interviews, at community partner locations, or
through application review.
- Assist clients in obtaining required verifications for
- Assess client needs and initiate referrals and connections to
community services; coordinate with other community agencies to
meet needs of client.
- Handle complex program and resource inquiries and apply
critical thinking skills and judgment in resolving concerns.
- Travel to agency and community service locations within Eagle
County to provide specialist functions
Determine initial and continuing eligibility for public
assistance programs in accordance with statutory and federal, state
and local rules and regulations to assure accurate eligibility
determination for program benefits
- Interpret and analyze client data, identifies patterns and draw
logical conclusions from that data: effectively problem solve
discrepancies in case related system issues to assure accurate
- Complete case updates based on identified or reported
- Perform data entry and utilize data from a wide variety of
automated systems to provide accurate program services and ongoing
- Interpret and apply complex and changing federal and state
regulations to provide accurate program benefits
Provide Customer Service
- Utilize professional verbal and written communication,
effectively handle incoming customer or community contacts by
phone, in-person, or email; manage ES call center as assigned.
- Handle confidential and sensitive information on a regular
basis and maintain confidentiality of client information.
- Work effectively with clients in crisis who may be angry or
difficult to communicate with.
- Communicate and interact with personnel from state and federal
agencies, and community services providers to promote comprehensive
services for clients.
- Required English/Spanish bilingual position functions also
include provision of Specialist duties in Spanish to primary
Spanish speaking clients and translation of agency, program or
Assure Program Accountability
- Manage workload to assure accurate and timely initial and
- Resolve benefit discrepancies in automated system at time of
eligibility determination to assure accurate case actions.
- Review, prepare and/or respond to audit exceptions or appeals
by providing valid rule references or completing corrections within
the automated system.
Education and Training
- Complete county, system and program training as required by
policy or rule.
- Maintain knowledge of public assistance programs, other ECDHS
programs and services, and community resources.
- Two years experience in public assistance or related field is
- High school diploma or any combination of related education and
- Bilingual (English/Spanish) language skills required, a
bilingual skills test will be administered to confirm
- Skills in oral and written communications, math, data entry and
- Ability to correctly apply program rules and regulations to
determine initial and ongoing eligibility.
- Ability to establish and maintain respectful, professional
relationships with clients from a diverse population, community
partners, staff, and management.
- Ability to handle confidential and sensitive information and
immediately identify any potential conflict of interest concerns
and escalate to manager.
- Willingness and ability to exemplify Eagle County Government's
core values of Creativity, Respect, Engagement, Accountability,
Team, Excellence, and Service.
- Must possess or be able to obtain a valid Colorado driver's
license within 1 month. A satisfactory motor vehicle record is also
- Certificate in office management or Associates degree in
business or related field.
- Three or more years experience in public assistance or related
field is preferred.
- Prior experience in the field of human services including
working knowledge of state (specifically Colorado) human services
databases/systems including CBMS and CHATS desirable.
A career with Eagle County Government impacts and enriches the
lives of our community members... Creating a Better Eagle County
for All. With nearly 500 amazing employees, Eagle County is a
progressive and values-driven organization located in the heart of
the Rocky Mountains.
Outdoor enthusiasts and those seeking a small town community are
attracted to Eagle County for the amazing lifestyle. Although we
are best known for our world-class skiing, hiking, biking, fishing
and outdoor activities, it is really the people that make our
valley so great!
Benefits for full-time employees:
- Comprehensive and low cost medical, dental and vision
- Wellness program where you can earn cash or extra days off
- 11 paid holidays
- Paid time off and medical leave
- Paid volunteer hours
- 6% match retirement plan
- Free classes at Colorado Mountain College
- Eagle County University classes (internal trainings)
- Tuition reimbursement programs
- Free bus pass and more
As a certified healthy workplace our culture recognizes the
importance of individual needs and enjoying life outside of work.
Other perks may include flexible work arrangements, bringing your
dog to work and daytime fitness classes/bike rides.
Eagle County is proud to be an Equal Opportunity Employer.
Working in a diverse, respectful and inclusive environment is
essential for our employees be successful in serving our community.
We do not discriminate with regard to age, race, color, religion,
sex, sexual orientation, gender identity or expression, genetics,
national origin, disability, veteran status or any other legally
protected status. Reasonable accommodations may be made to enable
qualified individuals with disabilities to perform the essential
functions of this position.
Eagle, CO Relocation Guide (Courtesy of Town of Eagle & Eagle
Vail Valley Relocation Guide (Courtesy of Vail Valley