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Economic Services Specialist / Especialista en Servicios Economicos (Temp position July 6, 2021 - June 30, 2022)

Company: Eagle County Government
Location: Eagle
Posted on: June 7, 2021

Job Description:

Hiring Range: $20 - $22.52 Hourly

Meet Tannia Ortiz, Economic Services Supervisor. Hear about her journey with the Economic Services Dept and what she loves about the job. English Espaol

The Economic Services (ES) Specialist performs intake of applications for client benefits and determines initial and continuing eligibility for public assistance programs. This position plays an important role in connecting individuals and families living in Eagle County with crucial assistance programs to meet their needs. Program areas may include Child Care, Emergency, Energy, Financial, Food and Medical Assistance which bring more than $30M in services and benefits annually to Eagle County residents.

El Especialista en Servicios Economicos (ES) realiza la admisin de aplicaciones de beneficios para el cliente y determina la elegibilidad inicial y continua para los programas de asistencia pblica. Esta posicin desempea un papel importante para conectar a individuos y familias que viven en el Condado de Eagle con programas de asistencia cruciales para satisfacer sus necesidades. Las reas del programa pueden incluir Cuidado Infantil, Asistencia de emergencia, Energetica, Financiera, Alimentaria y Asistencia Mdica que brindan ms de $30 millones en servicios y beneficios anuales a los residentes del Condado de Eagle.

Schedule: This is a temporary position that will be available for 1 year: July 6, 2021 - June 30, 2022.

The Eagle County Department of Human Services (ECDHS) is comprised of four divisions: Children Family and Adult Services (CFAS) including the Early Head Start program, Economic Services (ES), Financial Support Services (FSS) and Strategy, Partnerships and Performance (SP&P). This position is organizationally located within the Economic Services Division (ES).

ECDHS Vision:
A sense of connectedness and the opportunity to reach one's full potential is a reality for all.

ECDHS Mission:
Building safe, stable hopeful futures

Job Duties:

Perform intake of applications for client benefits

  • Complete intake of applications through face-to-face, phone or video conference interviews, at community partner locations, or through application review.
  • Assist clients in obtaining required verifications for eligibility determination.
  • Assess client needs and initiate referrals and connections to community services; coordinate with other community agencies to meet needs of client.
  • Handle complex program and resource inquiries and apply critical thinking skills and judgment in resolving concerns.
  • Travel to agency and community service locations within Eagle County to provide specialist functions

Determine initial and continuing eligibility for public assistance programs in accordance with statutory and federal, state and local rules and regulations to assure accurate eligibility determination for program benefits

  • Interpret and analyze client data, identifies patterns and draw logical conclusions from that data: effectively problem solve discrepancies in case related system issues to assure accurate program actions.
  • Complete case updates based on identified or reported changes
  • Perform data entry and utilize data from a wide variety of automated systems to provide accurate program services and ongoing case maintenance.
  • Interpret and apply complex and changing federal and state regulations to provide accurate program benefits

Provide Customer Service

  • Utilize professional verbal and written communication, effectively handle incoming customer or community contacts by phone, in-person, or email; manage ES call center as assigned.
  • Handle confidential and sensitive information on a regular basis and maintain confidentiality of client information.
  • Work effectively with clients in crisis who may be angry or difficult to communicate with.
  • Communicate and interact with personnel from state and federal agencies, and community services providers to promote comprehensive services for clients.
  • Required English/Spanish bilingual position functions also include provision of Specialist duties in Spanish to primary Spanish speaking clients and translation of agency, program or client materials.

Assure Program Accountability

  • Manage workload to assure accurate and timely initial and continuing eligibility.
  • Resolve benefit discrepancies in automated system at time of eligibility determination to assure accurate case actions.
  • Review, prepare and/or respond to audit exceptions or appeals by providing valid rule references or completing corrections within the automated system.

Education and Training

  • Complete county, system and program training as required by policy or rule.
  • Maintain knowledge of public assistance programs, other ECDHS programs and services, and community resources.

Qualifications

Required:

  • Two years experience in public assistance or related field is required
  • High school diploma or any combination of related education and experience..
  • Bilingual (English/Spanish) language skills required, a bilingual skills test will be administered to confirm proficiency.
  • Skills in oral and written communications, math, data entry and effective interviewing.
  • Ability to correctly apply program rules and regulations to determine initial and ongoing eligibility.
  • Ability to establish and maintain respectful, professional relationships with clients from a diverse population, community partners, staff, and management.
  • Ability to handle confidential and sensitive information and immediately identify any potential conflict of interest concerns and escalate to manager.
  • Willingness and ability to exemplify Eagle County Government's core values of Creativity, Respect, Engagement, Accountability, Team, Excellence, and Service.
  • Must possess or be able to obtain a valid Colorado driver's license within 1 month. A satisfactory motor vehicle record is also required.

Preferred:

  • Certificate in office management or Associates degree in business or related field.
  • Three or more years experience in public assistance or related field is preferred.
  • Prior experience in the field of human services including working knowledge of state (specifically Colorado) human services databases/systems including CBMS and CHATS desirable.

Additional Information

A career with Eagle County Government impacts and enriches the lives of our community members... Creating a Better Eagle County for All. With nearly 500 amazing employees, Eagle County is a progressive and values-driven organization located in the heart of the Rocky Mountains.

Outdoor enthusiasts and those seeking a small town community are attracted to Eagle County for the amazing lifestyle. Although we are best known for our world-class skiing, hiking, biking, fishing and outdoor activities, it is really the people that make our valley so great!

Benefits for full-time employees:

  • Comprehensive and low cost medical, dental and vision insurance
  • Wellness program where you can earn cash or extra days off
  • 11 paid holidays
  • Paid time off and medical leave
  • Paid volunteer hours
  • 6% match retirement plan
  • Free classes at Colorado Mountain College
  • Eagle County University classes (internal trainings)
  • Tuition reimbursement programs
  • Free bus pass and more

As a certified healthy workplace our culture recognizes the importance of individual needs and enjoying life outside of work. Other perks may include flexible work arrangements, bringing your dog to work and daytime fitness classes/bike rides.

Eagle County is proud to be an Equal Opportunity Employer. Working in a diverse, respectful and inclusive environment is essential for our employees be successful in serving our community. We do not discriminate with regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, genetics, national origin, disability, veteran status or any other legally protected status. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.

Eagle, CO Relocation Guide (Courtesy of Town of Eagle & Eagle Chamber)

Vail Valley Relocation Guide (Courtesy of Vail Valley Partnership)

Keywords: Eagle County Government, Vail , Economic Services Specialist / Especialista en Servicios Economicos (Temp position July 6, 2021 - June 30, 2022), Other , Eagle, Colorado

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