AVA Rafting & Zipline: Rentals Manager
Location: Kremmling, CO
Schedule: Seasonal Full-Time
Compensation: Day pay $135 - $165 DOE, + up to a 12%
Why not work for the best adventure guide company in the state of
Colorado. AVA has several locations that all offer their own unique
opportunities and activities (so much more than rafting and
ziplining). Employees enjoy consistent work where they help make
lifetime memories for their guests every day. The good times don't
stop on your days off as AVA employees can experience any of our
activities they want for free or even rent out company equipment on
their own free of charge.
Our positive and energetic culture have led countless co-workers
to friends and memories that last a lifetime. There are even
opportunities for year-round employment through our sister
companies, Breckenridge Ski & Sport and Peak 1 Express. What are
you waiting for? Adventure awaits.
Why work for AVA Rafting & Zipline? Click Here!
- New Employees with previous experience are eligible for a
Signing Bonus of up to $400, and $200 for
those with no previous experience
- 7% End of Season Bonus and up to a 5% perfo
- Free Adventure Trips with AVA
- Free Shared Shuttle Services with Peak 1 Express
- Free Ski, Snowboard and Bike Rentals with Breckenridge Ski &
- Year-round work opportunities available through AVA, Peak 1
Express and Breckenridge Ski & Sport
- Health Insurance & 401(k) offered to full-time, year-round
- ProForm Deals Available to All Employees
- Discounts for Friends & Family on AVA Adventure Trips
- Discounts for Friends & Family on Peak 1 Express Services
Deliver exemplary guest service to satisfy and surpass guest
expectations and to ensure a world class experience.
Have an understanding of all AVA products, gear rented and all
sections of the Colorado River that AVA shuttles and conducts
rental drop offs and pickups on. (Two rivers state park to
Ensure financial accountability for office, including daily
transactions and balancing end of day reports (both POS and
Adventure Res), security of on-premise monies, bank deposits,
change orders and adequate change in stock.
Maintain high knowledge base of POS system and ARS. Be
proficient in taking phone calls and walk in inquiries regarding
rentals/trips and making reservations for rentals/trips within this
Have a valid unrestricted drivers license and the ability to
drive/shuttle vehicles possibly with trailers.
Coordinate with Transportation, Gear and General Management to
insure gear is in working order, available and dropped off in
correct locations with proper equipment. Insure that shuttles are
un to proper locations in the timeframe stipulated by guests.
Responsible for collecting all completed waivers, copy of
drivers license and credit card information from all rental and
commercial rafting guests.
Insure guests understand return policy. Insure all gear is
returned on time, undamaged and clean. If gear is not returned on
time, dirty or damaged, document and insure guest is charged
Hire and train additional rental staff if needed in coordination
with General Management and Retail/Guest Service Manager.
Forecast scheduling needs using ARS and schedule yourself and
your staff to insure proper coverage throughout the season in
coordination with Retail/Guest Service Manager and General
Answer any guest services related questions regarding costs,
equipment, requirements, cancelations, refunds, attire and other
activities, restaurants, etc.
Maintain full knowledge of all products in store
Oversee and take responsibility for completion of the
Cleanliness and organization at all times of store, restrooms,
offices, break rooms, storage spaces.
Produce daily check-in reports for all activities
All waivers collected and properly signed for all trips,
organized by trip/TL sheet
Double check any outstanding balances or notes from
Breckenridge sales/reservations office, collect and file necessary
Create and maintain organization systems for retail storage,
paperwork and reports
Maintain functioning computers and computer systems for photo
programs/sales, POS programs/sales, ARS, internet service, clock-in
computers and any other office computers.
Check and reply to emails daily
Work with Property Manager to maintain cleanliness and upkeep
of entire Outpost property
Work with Operations Managers and General Manager on any other
Attend bi-weekly manager meetings to insure proper
coordination and guest/staff safety within the outpost.
Must be able to pass criminal background check
- Ability to communicate effectively across departments
- Outstanding customer service skills
- Ability to interact in a friendly and comfortable manner with
supervisors and employees via phone and in person
- Extremely detailed oriented
- Intermediate computer skills
- Team oriented
- Must be available for weekends and holidays
- Must be able to pass a criminal background check
- Instill confidence and motivate staff
- Clean driving record
If you are interested in joining the AVA team, then please apply
today! AVA strives to deliver the very highest level of guest
service while bringing awareness and understanding of the
surrounding wilderness to our guests. As leaders in our industry,
we set examples in safety, professionalism, outdoor skills and
guest service, while providing low-impact environmental recreation.
AVA Rafting & Zipline is an equal opportunity employer.
Qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, gender identity,
sexual orientation, national origin, age, disability, protected
veteran status or any other status protected by applicable law.