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Rentals Manager

Company: Arkansas Valley Adventures
Location: Kremmling
Posted on: June 7, 2021

Job Description:

AVA Rafting & Zipline: Rentals Manager

Kremmling, CO
Schedule: Seasonal Full-Time
Compensation: Day pay $135 - $165 DOE, + up to a 12% bonus

Why not work for the best adventure guide company in the state of Colorado. AVA has several locations that all offer their own unique opportunities and activities (so much more than rafting and ziplining). Employees enjoy consistent work where they help make lifetime memories for their guests every day. The good times don't stop on your days off as AVA employees can experience any of our activities they want for free or even rent out company equipment on their own free of charge.

Our positive and energetic culture have led countless co-workers to friends and memories that last a lifetime. There are even opportunities for year-round employment through our sister companies, Breckenridge Ski & Sport and Peak 1 Express. What are you waiting for? Adventure awaits.

Why work for AVA Rafting & Zipline? Click Here!

Perks Include:

  • New Employees with previous experience are eligible for a Signing Bonus of up to $400, and $200 for those with no previous experience
  • 7% End of Season Bonus and up to a 5% perfo
  • Free Adventure Trips with AVA
  • Free Shared Shuttle Services with Peak 1 Express
  • Free Ski, Snowboard and Bike Rentals with Breckenridge Ski & Sport
  • Year-round work opportunities available through AVA, Peak 1 Express and Breckenridge Ski & Sport
  • Health Insurance & 401(k) offered to full-time, year-round employees
  • ProForm Deals Available to All Employees
  • Discounts for Friends & Family on AVA Adventure Trips
  • Discounts for Friends & Family on Peak 1 Express Services

Job Description:

Deliver exemplary guest service to satisfy and surpass guest expectations and to ensure a world class experience.

Have an understanding of all AVA products, gear rented and all sections of the Colorado River that AVA shuttles and conducts rental drop offs and pickups on. (Two rivers state park to Dotsero)

Ensure financial accountability for office, including daily transactions and balancing end of day reports (both POS and Adventure Res), security of on-premise monies, bank deposits, change orders and adequate change in stock.

Maintain high knowledge base of POS system and ARS. Be proficient in taking phone calls and walk in inquiries regarding rentals/trips and making reservations for rentals/trips within this system.

Have a valid unrestricted drivers license and the ability to drive/shuttle vehicles possibly with trailers.

Coordinate with Transportation, Gear and General Management to insure gear is in working order, available and dropped off in correct locations with proper equipment. Insure that shuttles are un to proper locations in the timeframe stipulated by guests.

Responsible for collecting all completed waivers, copy of drivers license and credit card information from all rental and commercial rafting guests.

Insure guests understand return policy. Insure all gear is returned on time, undamaged and clean. If gear is not returned on time, dirty or damaged, document and insure guest is charged accordingly.

Hire and train additional rental staff if needed in coordination with General Management and Retail/Guest Service Manager.

Forecast scheduling needs using ARS and schedule yourself and your staff to insure proper coverage throughout the season in coordination with Retail/Guest Service Manager and General Management.

Answer any guest services related questions regarding costs, equipment, requirements, cancelations, refunds, attire and other activities, restaurants, etc.

Maintain full knowledge of all products in store

Oversee and take responsibility for completion of the following:

Cleanliness and organization at all times of store, restrooms, offices, break rooms, storage spaces.

Produce daily check-in reports for all activities

All waivers collected and properly signed for all trips, organized by trip/TL sheet
Double check any outstanding balances or notes from Breckenridge sales/reservations office, collect and file necessary vouchers
Create and maintain organization systems for retail storage, paperwork and reports
Maintain functioning computers and computer systems for photo programs/sales, POS programs/sales, ARS, internet service, clock-in computers and any other office computers.
Check and reply to emails daily
Work with Property Manager to maintain cleanliness and upkeep of entire Outpost property
Work with Operations Managers and General Manager on any other assigned tasks
Attend bi-weekly manager meetings to insure proper coordination and guest/staff safety within the outpost.
Must be able to pass criminal background check

Preferred experience:

  • Ability to communicate effectively across departments
  • Outstanding customer service skills
  • Ability to interact in a friendly and comfortable manner with supervisors and employees via phone and in person
  • Extremely detailed oriented
  • Intermediate computer skills
  • Team oriented
  • Must be available for weekends and holidays
  • Must be able to pass a criminal background check
  • Instill confidence and motivate staff
  • Clean driving record

If you are interested in joining the AVA team, then please apply today! AVA strives to deliver the very highest level of guest service while bringing awareness and understanding of the surrounding wilderness to our guests. As leaders in our industry, we set examples in safety, professionalism, outdoor skills and guest service, while providing low-impact environmental recreation. Apply Today!

AVA Rafting & Zipline is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, protected veteran status or any other status protected by applicable law.

Keywords: Arkansas Valley Adventures, Vail , Rentals Manager, Other , Kremmling, Colorado

Click here to apply!

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