VailRecruiter Since 2001
the smart solution for Vail jobs

Lead Front Desk Agent - Keystone Lodge & Spa - Year Round

Company: Vail Resorts
Location: Oak Creek
Posted on: May 3, 2021

Job Description:

Reach Your Peak at Vail Resorts. As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether youre looking for seasonal work or the career of a lifetime, join us today to reach your peak.The Front Desk Lead provides guidance and leadership to the Front Desk Team and is responsible for maintaining and enforcing Brand Standards of Guest Service and procedures to ensure a professional and genuine guest experience during check-in and check-out. The Front Desk Lead will possess outstanding customer service, interpersonal, and presentation skills in order to assist agents, offer guidance, and resolve guest issues and complaints. This position must have excellent problem solving skills and be able to apply good judgment in decision making. Good communication skills are required.Responsibilities:Register guests, issue room keys, provide information, process payment for stay, and close out guest accounts at time of check-out as well as overseeing these functions and offering assistance to front desk agents when needed.Follow proper cash handling procedures outlined in the bank contract and training manual; ensure all agents follow correct procedures as well.Assist at other departments' front desks, internal and external, as necessary.Handle confidential and guest information with the highest degree of integrity.Help train new team members at the discretion of the Front Desk Manager, Assistant Front Desk Manager, and Front Desk Supervisor.Perform all duties required of the front desk staff and capable of assisting other property management and hotel staff, as necessary, to include filling in other roles such as concierge, greeter, PBX, Guest Service Agent, and any other assistance when called upon.Fulfill and troubleshoot lift ticket orders for lodging guests.Exhibits a professional demeanor through appearance and maintains a positive attitude toward all employees, managers, and guests.Develops a strong working relationship with co-workers and managers throughout the property to ensure communication and teamwork are at optimum levels.Practices safe work habits in all types of duties and with all equipment.Complies with all Resort policies, procedures, and standards of operation.Embraces and promotes Vail Resorts Values.Requirements:Prior front desk experience - requiredLMS knowledge -preferredPrior lead/supervisory experience - preferredThe budgeted range starts at 15.00 - 17.00. Actual pay will be adjusted based on experience.The perks include a free ski pass, and a set of benefits including...Medical, Dental, Vision insurance, and a 401(k) retirement planHourly employees are generally eligible for accrued Paid Time Off (PTO), Extra Time Off (ETO) and Sick Time. Salaried employees are generally eligible for Flexible Time Off (FTO)Paid Parental Leave for eligible mothers and fathersHealthcare & Dependent Care Flexible Spending AccountsLife, AD&D, and disability insuranceWere looking for team members who are passionate about their work and the world around them, who take pride in ensuring our guests receive the best possible service and who bring a sense of self and fun to all they do. Life at 9,280 feet in the sky is a little different. With our crisp Rocky Mountain air and boundless options for adventure and exploration, you can join a community who loves where they live and loves what they do. Keystone will be your home away from home; a place where friendliness, an eye for detail and unmatched guest service is the foundation of our Culture. Come join our team where A Mountain of Possibilities awaits. Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.Requisition ID 280907

Keywords: Vail Resorts, Vail , Lead Front Desk Agent - Keystone Lodge & Spa - Year Round, Other , Oak Creek, Colorado

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Retail Sales Professional
Description: Job SummaryResponsible for assisting and consulting with customers on our products and services by utilizing knowledge, skills and technology to achieve a world class sales and service experience Works (more...)
Company: Comcast
Location: Parker
Posted on: 05/12/2021

Packaging Representative
Description: Auto req ID: 275553BR br Job SummaryFedEx Ground is an essential business that needs people to help us support the economy, handling life-saving medications and other items that keep our communities (more...)
Company: FedEx Ground
Location: Parker
Posted on: 05/12/2021

Environment Services Tech
Description: Welcome to Centura HealthWelcome to Centura Health - the largest health ecosystem in Colorado and Kansas. Welcome to living your mission among thousands of people on fire to live theirs too. Welcome to (more...)
Company: Centura Health
Location: Parker
Posted on: 05/12/2021


Construction Laborer
Description: Make Money and Travel the East Coast Year round work available installing liner Chesapeake Containment Systems, Inc. CCS is a professional environmental construction company. We specialize in the (more...)
Company: CHESAPEAKE CONTAINMENT SYSTEMS, INC
Location: Parker
Posted on: 05/12/2021

Supervisor Ramp Services (FT) Spirit Airlines Rate Increase $20.50 5/1/21
Description: To efficiently manage and direct ramp activities to deliver high quality products/services to our customers. Job Responsibilities Supervize and manage staff to deliver excellent customer serviceMaintain (more...)
Company: Swissport
Location: Parker
Posted on: 05/12/2021

Dual Immersion Elementary Teacher
Description: Dual Immersion Elementary
Company: Global Village Academy
Location: Parker
Posted on: 05/12/2021

Environment Services Tech
Description: Welcome to Centura Health Welcome to Centura Health - the largest health ecosystem in Colorado and Kansas. Welcome to living your mission among thousands of people on fire to live theirs too. Welcome (more...)
Company: Centura Health
Location: Parker
Posted on: 05/12/2021

Sr Service Banker/Lead Teller (Full Time) Parker Flat Acres
Description: At Bank of the West, our people are having a positive impact on the world. We re investing where we feel we can make the most impact, like advancing diversity and women entrepreneurship programs, financing (more...)
Company: BNP Paribas Investment Partners USA Holdings, Inc.
Location: Parker
Posted on: 05/12/2021

Packaging Professional
Description: Auto req ID: 275553BRJob Summary FedEx Ground is an essential business that needs people to help us support the economy, handling life-saving medications and other items that keep our communities as prepared (more...)
Company: FedEx Ground
Location: Parker
Posted on: 05/12/2021

Sr Service Banker/Lead Teller (Full Time) Parker Flat Acres
Description: At Bank of the West, our people are having a positive impact on the world. We're investing where we feel we can make the most impact, like advancing diversity and women entrepreneurship programs, financing (more...)
Company: myGwork
Location: Parker
Posted on: 05/12/2021

Log In or Create An Account

Get the latest Colorado jobs by following @recnetCO on Twitter!

Vail RSS job feeds