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Patient Access & Registration Lead

Company: St. Vincent Health
Location: Leadville
Posted on: May 3, 2021

Job Description:

PATIENT ACCESS & REGISTRATION LEADWorking Title: Patient Access & Registration LeadApproved By: SVH Chief Financial OfficerCreated Date: 01/06/2021Revised Date: 01/06/2021Salary Range: $22.00 - $25.00 Hourly, night & weekend shift differential available.Schedule: Full-Time, 8a-8p.Exemption Status: FLSA Non-ExemptBenefits: Medical, Dental, Vision, Paid Time Off, Paid Sick Leave, Holidays, 403(b) Retirement Program,Tuition Reimbursement, Life Insurance Plans, Worker Compensation, and Voluntary Benefits. POSITION SUMMARYThe Patient Access & Registration Lead supervises the registration and scheduling team across multiple St. Vincent Health facilities. Our patient access and registrar team are the first St. Vincent Health team members patients meet upon entering the hospital or clinic during regular business hours. The patient access and registrar team are responsible for entering the patient's personal and medical information into the hospital's medical records system along with the reasons for the visit. The patient access lead and registrar team will meet and register patients and visitors to the hospital, communicate with the clinic, emergency department or outpatient departments, and assist patients, their families, or visitors to ensure a high quality, guest-focused experience.MINIMUM EDUCATION REQUIREMENTSHigh School Diploma or GED.Associate Degree in Business Administration, Office Management, or related field preferred.MINIMUM WORK EXPERIENCE REQUIREMENTSTwo (2) years experience in front desk clerical, scheduling, and customer service in hospital or medical office environment.LICENSES/CERTIFICATIONSNot applicable.OTHER SKILLSFamiliarity with electronic medical records systems.Familiarity with basic office equipment and computer programs.POSITION DUTIES(ESSENTIAL FUNCTIONS)% OF TIMEPatient Access & RegistrationLead and direct the patient access & registrationteam in all aspects of their jobs.Audit registrations daily, and on Mondaysfor the weekend, to ensure the registrations are completefor billing purposes.Welcome and greet all patients and visitors, in person or over the phone.Answer the phone while maintaining a polite, consistent phone manner using proper telephone etiquette, and directcalls to appropriate department or staff.Serveas the "Keeper of the Gates". No one is to pass by the front desk without being greeted, asked to sign in on a Visitors Log (and out, as they leave) or assisted with their needs.Responsible for maintaining the waiting area to present a clean and organized space.Compile and complete medical charts, reports, and correspondence as needed.Interview patients to complete insurance and privacy forms.Complete the Medicare inpatient paperwork for inpatient Medicare, patients.Complete the admission packet for Swing patients.Collect insurance co-pay payments and post amounts paid to patient accounts.Register new patients and update existing patient demographics by collecting detailed patient information including personal and financial information.Communicate with the patient, clinical staff or other hospital employees regarding delays or other possible situations.Respondto inquiries by patients, prospective patients, and visitors in a courteous manner, maintaining HIPAA guidelines.Keepfront registration desk supplies and waiting room supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment.Protectpatient confidentiality, making sure protected health information is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.Make self pay collection calls on open balances. Train staff on collection techniques.Maintain all department on call list.Perform all other duties as assignedGeneralExhibita caring attitude to co-workers and visitors, including working cooperatively with others for a positive work environment and team-building atmosphere.Complies with facility attendance policies and procedures; meets attendance requirements of the job.Participates in self-growth opportunities/requirements and participates in trainingopportunities, in-services and meetings per department and facility policy.Requests help and/or guidance as necessary in order to safely perform assigned duties.Plans and organizes work activity to complete scheduled assignments on time.Completes an acceptable work load and accepts additional tasks willingly.Takes appropriate 15 minute breaks and 30 minute for lunch, or notifies Department Lead via email when unable to do so.Understands and follows the chain of command when dealing with problems and concerns.Complies with facility policies and procedures, including fire evacuation and disaster plans.Deals with interpersonal conflict in a healthy and positive manner.Completes occurrence and all other reports per facility policy.Demonstrates knowledge and practice of standard precautions for prevention of the spread of disease.100%This job description is not intended to be an exhaustive list of all duties. Employee may perform other related duties as assigned. COMPETENCIESANDANNUAL REQUIREMENTS AS REQUIRED FOR THE JOB:Annual HOSPITAL & JOB SPECIFIC Skills Competencies Annual CONTINUING Education INFLUENZA VACCINEPOSITION (MINIMUM) REQUIREMENT CHECKLISTPosition Title: Patient Access & Registration LeadOTHER SKILLS OrganizationalVerbal Interpersonal Customer Relations Grammar/Spelling Read/Comprehend written instructions Follow verbal instructions Computer: EMR, Outlook, Word Typing, Clerical Competence Other (specify): N/APHYSICAL REQUIREMENTS Sedentary work - (prolonged periods of sitting and exert up to 10# force)Evaluate the requirements and activity percentage in time for this position based on the following: 1 - Not at all (0%), 2 - Occasionally (1-33%), 3 - Frequently (34-66%), 4 - Continuously (67-100%)1 Climbing2 Bending2 Crouching1 Squatting1 Crawling1 Kneeling1 Balancing2 Reaching above head2 Reaching above shoulder2 Twisting at waist1 Push/pull1 Lift/carry2 Lift from floor level up2 Lift from waist level upMENTAL/ EMOTIONAL REQUIREMENTS Manages stress appropriately Makes decisions under pressure Manages anger/fear/hostility/violence of others appropriately Handles multiple priorities Works independentlyHAZARDS Exposure to communicable disease CRT (Computer monitor) Hear alarms/telephones/tape recorder/normal speaking voice Have good manual dexterity Have good eye-hand-foot coordination Ability to seeMinimum requirements of this position require individual to: Stand for varies hour(s) p/daySit for varies hour(s) p/day Walk for varies hour(s) p/dayDistinguish colorsList Personal Protective Equipment (PPE) that may be used in this position: Gloves Gown Mask Respirator, including N95 or PAPR Face Shield/Goggles ApronsOther (specify): N/ALIST OTHER PREFERRED KNOWLEDGE/SKILLS/ABILITIES NOT PREVIOUSLY LISTED AS A REQUIREMENT: None, although St. Vincent Health reserves the right to amend, add, or delete any preferred knowledge, skills, or abilities related to this position in its sole discretion and at any time.LIST OTHER PREFERRED KNOWLEDGE/SKILLS/ABILITIES NOT PREVIOUSLY LISTED AS A REQUIREMENT: None, although St. Vincent Health reserves the right to amend, add, or delete any required knowledge, skills, or abilities related to this position in its sole discretion and at any time.I have reviewed these job requirements and verify that I can perform all the essential functions of this position. Employee Signature:__________________________ Date: _________Department Leader Signature:___________________________ Date: _________St. Vincent Health provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, St. Vincent Health complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Keywords: St. Vincent Health, Vail , Patient Access & Registration Lead, Other , Leadville, Colorado

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