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Area Director of Housekeeping - Arrabelle and Vail Ritz Carlton Residences

Company: Vail Mountain
Location: Vail
Posted on: November 22, 2020

Job Description:

Job Description:

Reach Your Peak at Vail Resorts. As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you're looking for seasonal work or the career of a lifetime, join us today to reach your peak. The Area Director of Housekeeping for the Arrabelle and Vail Collection, at the Ritz Carlton Residences, Vail, is responsible for managing the daily operations of the housekeeping department to ensure the highest levels of cleanliness and guest satisfaction are maintained. This position will provide oversight of guest rooms and public areas, and management of all housekeeping activities including budget reviews, ordering supplies, scheduling, staffing, contract staff management, room inspections, as well as training, disciplining, and developing seasonal and year-round employees. Join our team today, and enjoy perks such as a Free Epic Pass for yourself & your dependents (currently includes full access to free summer activities, discounted employee golf rates, free gondola/chairlift rides, and more!), Medical, Dental, Vision, and 401-k, free leadership and career development classes, lodging, retail/rental, restaurant, and spa discounts, and so much more! Job Responsibilities Include, but are not limited to: * Co-ordinate with the Housekeeping Manager and Property Manager for the Vail Collection, at the Ritz Carlton residences, Vail, to provide support and guidance. * Approximately 20% of role. * Oversee the day-to-day housekeeping operations of the Arrabelle and Lionshead inventory including daily opening procedures and issuing staff assignments. * Manage onsite Laundry Operations. * Evaluate guest satisfaction levels and monitor trends through guest survey and other means, with a focus on continuous improvement. * Operate within departmental budgets through effective stock and cost controls and well managed schedules. * Set departmental targets and objectives, work schedules, and ensure that company's policies and procedures are implemented. * Conduct, direct, and participate in all departmental inventories; keep records of all inventories for future references. * Maintain good communication and work relationships within all departments in the hotel, and with external customers and suppliers. * Ensure staffing levels cover business demands. * Ensure regular staff meetings are conducted, post-meeting minutes generated, and follow-up items completed. * Manage staff performance issues in compliance with Vail Resorts policies and procedures. * Recruit, manage, train and develop the Housekeeping team; conduct ongoing trainings for existing and new staff. * Maintain good communication and relationships with residence homeowners, and respond to their requests promptly and professionally. * Additional tasks as required. Job Qualifications: * Progressive record of accomplishment in housekeeping leadership - Strongly preferred. * Must be detail-oriented. * Strong written and verbal communication skills - required. * Ability to communicate effectively within and outside Housekeeping department - required. * Ability to creatively problem-solve with guests, employees, and various other departments within the resort - required. * Must be able to manage multiple priorities in a fast-paced environment. * Bi-lingual Spanish speaking ability - preferred . * Ability to lift, push, pull up to 75 pounds on a regular basis - required. * HOA property experience - preferred . * Must have excellent organization and computer skills. * Must be able to work nights, weekends, and holidays as needed. Be a part of the resort where it all started. Imagine belonging to a team that delivers the life of luxury to its guests while infusing the mountain lifestyle in every experience. Are you someone that never settles for second best? Take your mountain exploration to the next level and join a passionate group of people who thrive on extraordinary customer service. Come help us deliver unparalleled adventures in a place that is unrivaled and unflinching. Join the team at Vail - a place that's Like Nothing on Earth. www.vailresortscareers.com Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID 263527

Keywords: Vail Mountain, Vail , Area Director of Housekeeping - Arrabelle and Vail Ritz Carlton Residences, Other , Vail, Colorado

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