Reach Your Peak at Vail Resorts. As a community of adventurers
and discoverers, Vail Resorts delivers an experience of a lifetime
to our guests and our employees. Our team is made whole by the
brave, passionate individuals who ambitiously push boundaries and
challenge the status quo. Whether you’re looking for seasonal work
or the career of a lifetime, join us today to reach your peak.
What will I be doing?
Work with the Guest Services Captain and Guest Services Manager
to maximize revenue and minimize expenses while providing the
highest level of guest service.
Communicate effectively in writing and verbally to provide
direction to staff.
Handling any guest comments or claims providing exceptional
service and resolution.
Observe performance of team members, celebrate exceptional
service and encourage improvement where needed.
Assist in the training, supervision, and evaluation of Guest
Services team members.
Greet customers, park and secure vehicles, including locking
doors and closing all hatches and windows
Function as a key associate providing the 1st impression of the
hotel to each guest and train Guest Service team members to emulate
the same 1st impression.
Manage the maintenance and sanitation of the garage during the
shift to ensure a safe work environment, compliance with applicable
regulations and protection of the physical asset
Perform the tasks of employees supervised when needed to
facilitate service and for training purposes
Act as driver for company vehicles as needed
Provide guest services in a highly professional manner exceeding
guest expectations at all times by creating the WOW experience
Support the orientation training of new associates
Focus on providing world-class service for every guest at every
Train, mentor and nurture associates to remember the guests
needs come first.
Coordinating the assistance of luggage to and from rooms.
Organization of team members to respective stations, providing a
continuous presence for guest touchpoint and prompt service.
Responsible for revenue auditing, verifying that all parking
revenue is posted nightly and that the integrity of the
department’s finances are maintained.
Confirm that packages when received are being documented and
delivered to respective guests.
Ensure that the shuttle is operated in accordance with guest
needs, with accurate time estimations provided to guests upon
Completion of shift checklists with all tasks completed to the
Maintaining a high level of professionalism within your
appearance, demeanor and performance.
Create the "WOW" factor at their first impression - arrival at
Be aware of VIP guests and communicate this to staff
Ensure associates are in 100% compliance to uniform
Able to work a flexible schedule including weekends and holidays
Successfully complete other duties as assigned.
Detail oriented on assigned tasks and the ability to follow
through to a conclusion
Strong communication skills, must be able to communicate in
Ability to take ownership of projects and drive production
Ability to work successfully in a strong team environment
Ability to learn new systems quickly - required
At least 1 year’s previous supervisory experience required.
CO Driver’s License preferred, satisfactory driving record
At least 21 years old.
Must be able to lift 50lbs regularly.
Must be comfortable working in an outdoor environment.
Be a part of the resort where it all started. Imagine belonging
to a team that delivers the life of luxury to its guests while
infusing the mountain lifestyle in every experience. Are you
someone that never settles for second best? Take your mountain
exploration to the next level and join a passionate group of people
who thrive on extraordinary customer service. Come help us deliver
unparalleled adventures in a place that is unrivaled and
unflinching. Join the team at Vail – a place that’s Like Nothing on
Vail Resorts is an equal opportunity employer. Qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, national origin, sexual orientation,
gender identity, disability, protected veteran status or any other
status protected by applicable law.