The Director of Operations, Lodge at Vail Date: Aug 27, 2020
Location: Vail, CO, US
Company: Vail Mountain
Shift Type: Year Round
Reach Your Peak at Vail Resorts. As a community of adventurers
and discoverers, Vail Resorts delivers an experience of a lifetime
to our guests and our employees. Our team is made whole by the
brave, passionate individuals who ambitiously push boundaries and
challenge the status quo. Whether you’re looking for seasonal work
or the career of a lifetime, join us today to reach your peak.
The Director of Operations is responsible for assisting the
General Manager in delivering results that contribute to the
mission and overall success of the hotels by accomplishing
performance objectives focused on business revenues, associate
engagement, guest satisfaction and profitability in the Rooms, and
Food and Beverage departments. This position will be responsible
for ensuring that the Austria Haus and Lodge at Vail Are adhering
to RockResorts and Vail Resorts brand standards, monitoring budgets
and financial performance, supporting Sales and Marketing efforts
and conducting frequent hotel inspections.
Additional responsibilities include, but are not limited to:
The Director of Operations will coordinate, direct and manage
day-to-day hotel operations including but not limited to: Front
Office (Bell/ Valet, Night Audit Front Desk, Concierge),
Housekeeping (including but not limited to Laundry, Room
Attendants, and Public Areas), and Food and Beverage (Restaurant
(Front and Back of the House), and Room Service) and also oversees
the Front Office and Housekeeping departments at the Austria Haus
Builds strong relationships with Lodge at Vail and Austria Haus
Hotel owners and guests.
Manages applicable capital projects.
Embraces leading a team, training and developing them to excel
in their roles and continuously improve; motivate team members to
exceed expectations of the guests; passionately uphold and elevate
a positive work environment.
Maintains all required RockResorts and Vail Resorts brand
cleanliness and service standards.
Observes and adheres to safety and security procedures,
promoting a safe work environment. Detect signs of emergency
situations and respond with proper and prompt action
Able to reach effective solutions, poses good questions, and
does not stop at the first answer he/she comes across.
Identifies and resolves problems in a timely manner.
Able to build associate engagement to achieve goals and
Accurately budgets and forecasts revenues and expenses monthly.
Monitors and controls labor costs and operational expenses
Demonstrates a commitment to customer service and ensures brand
service scores are maintained at brand average or better.
Coaches by providing regular performance feedback and
proactively addressing performance concerns of team members.
Analyzes systems and operational procedures and evaluates and
implements new systems as required.
Responsible for daily monitoring of rooms inventory, rate and
plan availability and preparing reports of room availability and
Plans, develops, implements and evaluates the level of guest
service given to external customers by reviewing all Medallia guest
surveys. Follows up/resolves as required.
Maintains product and service quality standards by conducting
periodic inspections, investigating complaints and initiating
Develops and utilizes operating and training manuals to foster
professional development and cross-training.
Develops monthly action plans to proactively correct
Reviews all schedules, purchase requests, purchase orders, and
coordinates efforts to follow budget, forecast, and staffing
Represents Lodge at Vail and Austria Haus in the pre- and post-
convention meetings and communicates needs to proper
Interfaces with PR, marketing, strategic alliance, catering
services and events, and mountain ops to maximize visibility and
branding of all of our resort products.
And any other applicable job duties.
Bachelor’s degree 5 years of experience in a full service
At least 2 years of experience in a Department Head/Director
role at a full service hotel.
At least 4 years of supervisory experience
Working knowledge of managing brand standards.
Experience in managing labor and expenses in a full service
Successful candidate should have strong written and oral
communication skills plus a strong background in delivering
presentations and training.
Previous Hotel Operations experience - Required
Be a part of the resort where it all started. Imagine belonging
to a team that delivers the life of luxury to its guests while
infusing the mountain lifestyle in every experience. Are you
someone that never settles for second best? Take your mountain
exploration to the next level and join a passionate group of people
who thrive on extraordinary customer service. Come help us deliver
unparalleled adventures in a place that is unrivaled and
unflinching. Join the team at Vail – a place that’s Like Nothing on
Vail Resorts is an equal opportunity employer. Qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, national origin, sexual orientation,
gender identity, disability, protected veteran status or any other
status protected by applicable law.