The Director of Operations, Lodge at Vail

Company: Vail Mountain
Location: Vail
Posted on: September 12, 2020

Job Description:

The Director of Operations, Lodge at Vail Date: Aug 27, 2020

Location: Vail, CO, US

Company: Vail Mountain

Shift Type: Year Round

Reach Your Peak at Vail Resorts. As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak.

The Director of Operations is responsible for assisting the General Manager in delivering results that contribute to the mission and overall success of the hotels by accomplishing performance objectives focused on business revenues, associate engagement, guest satisfaction and profitability in the Rooms, and Food and Beverage departments. This position will be responsible for ensuring that the Austria Haus and Lodge at Vail Are adhering to RockResorts and Vail Resorts brand standards, monitoring budgets and financial performance, supporting Sales and Marketing efforts and conducting frequent hotel inspections.

Additional responsibilities include, but are not limited to:

The Director of Operations will coordinate, direct and manage day-to-day hotel operations including but not limited to: Front Office (Bell/ Valet, Night Audit Front Desk, Concierge), Housekeeping (including but not limited to Laundry, Room Attendants, and Public Areas), and Food and Beverage (Restaurant (Front and Back of the House), and Room Service) and also oversees the Front Office and Housekeeping departments at the Austria Haus Hotel).

Builds strong relationships with Lodge at Vail and Austria Haus Hotel owners and guests.

Manages applicable capital projects.

Embraces leading a team, training and developing them to excel in their roles and continuously improve; motivate team members to exceed expectations of the guests; passionately uphold and elevate a positive work environment.

Maintains all required RockResorts and Vail Resorts brand cleanliness and service standards.

Observes and adheres to safety and security procedures, promoting a safe work environment. Detect signs of emergency situations and respond with proper and prompt action

Able to reach effective solutions, poses good questions, and does not stop at the first answer he/she comes across.

Identifies and resolves problems in a timely manner.

Able to build associate engagement to achieve goals and objectives.

Accurately budgets and forecasts revenues and expenses monthly. Monitors and controls labor costs and operational expenses

Demonstrates a commitment to customer service and ensures brand service scores are maintained at brand average or better.

Coaches by providing regular performance feedback and proactively addressing performance concerns of team members.

Analyzes systems and operational procedures and evaluates and implements new systems as required.

Responsible for daily monitoring of rooms inventory, rate and plan availability and preparing reports of room availability and revenue generated.

Plans, develops, implements and evaluates the level of guest service given to external customers by reviewing all Medallia guest surveys. Follows up/resolves as required.

Maintains product and service quality standards by conducting periodic inspections, investigating complaints and initiating corrective action.

Develops and utilizes operating and training manuals to foster professional development and cross-training.

Develops monthly action plans to proactively correct departmental deficiencies.

Reviews all schedules, purchase requests, purchase orders, and coordinates efforts to follow budget, forecast, and staffing requirements.

Represents Lodge at Vail and Austria Haus in the pre- and post- convention meetings and communicates needs to proper departments.

Interfaces with PR, marketing, strategic alliance, catering services and events, and mountain ops to maximize visibility and branding of all of our resort products.

And any other applicable job duties.

Minimum Qualifications:

Bachelor’s degree 5 years of experience in a full service hotel.

At least 2 years of experience in a Department Head/Director role at a full service hotel.

At least 4 years of supervisory experience

Working knowledge of managing brand standards.

Experience in managing labor and expenses in a full service hotel

Successful candidate should have strong written and oral communication skills plus a strong background in delivering presentations and training.

Previous Hotel Operations experience - Required

Be a part of the resort where it all started. Imagine belonging to a team that delivers the life of luxury to its guests while infusing the mountain lifestyle in every experience. Are you someone that never settles for second best? Take your mountain exploration to the next level and join a passionate group of people who thrive on extraordinary customer service. Come help us deliver unparalleled adventures in a place that is unrivaled and unflinching. Join the team at Vail – a place that’s Like Nothing on Earth. www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Keywords: Vail Mountain, Vail , The Director of Operations, Lodge at Vail, Other , Vail, Colorado