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Housekeeper

Company: Vail Resorts
Location: Vail
Posted on: March 10, 2020

Job Description:

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak. Job Classification: Year Round Job Type: Full Time Location: Vail, CO Job Summary This position works directly with our Director of Housekeeping in leading an expansive operation, responsible for housekeeping services at the Lodge at Vail, Austria Haus, Lodge at Vail Chalets, and select off site properties.  Our housekeeping department will ensure the highest levels of cleanliness and guest satisfaction daily. This position will provide oversight and supervision of hotel service in the guest rooms, public areas, and back of house areas.  This individual will direct all housekeeping scheduling, staffing, room inspections, training and development of employees.  The Assistant Director will also be responsible for the deep cleans, inventories, owner housekeeping billing, guest services, as well as housekeeping tasks in offsite rental operations. Job Responsibilities (include but are not limited to): •    Manages the housekeeping team responsible for the Lodge at Vail, The Lodge at Vail Chalets, Austria Haus and select off-site rental properties. •    Responsible for cleanliness of guest rooms, public areas, back of house areas, and conference spaces. •    Adherence to Rock Resorts brand standards.  Responsibilities include auditing and training performance to meet standards. •    Staff scheduling, including real time adjustments. •    Quarterly operating supply inventories •    Uniform system management and tracking/inventory •    Exhibits a professional demeanor with employees and guests through appearance and positive attitude. •    Distribution and delegation of work load to maximize productivity and guest satisfaction while controlling cost per occupied room. •    Continuous visual inspection of guest rooms and public areas including restaurants, lounges, meeting rooms, etc. •    Public celebration and recognition of the contributions of team members. •    Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for employees and ensuring proper labeling of hazardous supplies in accordance with OSHA regulations. •    Effective communication, both written and verbal, with housekeeping team and other hotel teams. •    Provide team training, coaching and performance reviews for the housekeeping department.  Includes real time management of individual employee performance. •    Develop strong working relationships with other department managers and directors. •    Complies with all Vail Resorts and Rock Resort policies, procedures and standards of operation. •    Empowers team members to provide excellent customer service. •    Ensures the Housekeeping Department leads the charge in regard to recycling efforts and environmental initiatives. •    Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns. Support the annual employee survey to reach 100% participation. •    Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. •    Performs additional tasks or projects as required. Job Requirements: Required: •    High school diploma or equivalent. •    Minimum two years of resort housekeeping experience. •    Previous supervisory or management experience in a guest service setting. •    Basic computer skills. •    Must be able to communicate effectively and professionally in English. •    Must be able to lift up to 50 lbs. •    Must be able stand for long periods of time and be able to access all areas of the resort. Preferred: •    Experience with Microsoft Office applications including Word, Excel and Outlook. •    Experience with LMS, IQWare, Coupa, On Base. •    Bi-lingual in Spanish. Be a part of the resort where it all started. Imagine belonging to a team that delivers the life of luxury to its guests while infusing the mountain lifestyle in every experience. Are you someone that never settles for second best? Take your mountain exploration to the next level and join a passionate group of people who thrive on extraordinary customer service. Come help us deliver unparalleled adventures in a place that is unrivaled and unflinching. Join the team at Vail – a place that’s Like Nothing on Earth. www.vailresortscareers.com Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID 199567

Keywords: Vail Resorts, Vail , Housekeeper, Other , Vail, Colorado

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