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Airport Team Lead - Eagle Airport - Gypsum,Co - Year Round

Company: Vail Resorts
Location: Vail
Posted on: December 6, 2019

Job Description:

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.??Epic Mountain Express (EME) is seeking?an energetic and flexible team member as a?Team Lead / Supervisor for our Eagle Airport Operation.? Epic Mountain Express is a fun, dynamic company notable for excellence in mountain travel since?1983.?Epic Mountain Express is the premier transportation operator in the state of Colorado, providing professional and reliable transportation service to the mountain resort locations of Vail, Beaver Creek, Breckenridge, Keystone, Copper Mountain, Aspen and Snowmass from Denver International Airport (DEN) and Eagle County Regional Airport (EGE) as well as private transportation throughout Colorado.?Job Summary: Primarily focusing on the development and administration of EME?s EGE airport operations and ensuring safe and reliable access to EME's ground transportation network, the Team Lead will be responsible for overseeing EME?s EGE dispatch/ logistics, Shuttle Services Specialist and Airport Counter staff.??? The Team Lead will be responsible for guest service and driver safety as well as timeliness of all scheduled and private car departures.? Decisions made pertaining to the success of the area operations are also an integral part of this position.? The Team Lead will be required to work in all aspects of the EGE operation. ? ??Essential Job Responsibilities:Oversee daily EGE operations including dispatch/logistics, manifesting, driver activity and timely vehicle departures.Oversee provision of a level of service by all EME EGE staff which exceeds guest expectations.Oversee Counter Agent review of reservation integrity and maintenance of counter facilities.Maintain integrity of radio transmissions and proceduresSupervise EME?s EGE staff and drivers.Staff schedulingReconcile cash drawer and credit card transactionsAssist with resolution of lost luggage issues.Oversee training of EME?s EGE Customer Service Agents, Driver/Dispatchers and Shuttle Services Specialist (Point Person) and associated training material.Assign guests to vehicles so as to minimum guest travel time and support.Ensure the timely departure of all vehicles.Maintain good rapport with all guests, airport personnel, drivers, group coordinators, co-workers, property front of house staff and EME reservation and dispatch staff.? Support all company policies and procedures.Answer inquiries from drivers, guests, and reservation staff.Provide written feedback to the Operations Management team to assist with the performance management of the department and refinement of EME?s remote guest check-in and vehicle assignments process. Be an attractor of talent.?In addition to the Essential Job Responsibilities, the Eagle Dispatch/Driver will complete reservation training in order to accurately book ground transportation and modify reservations.?Qualifications:Ability to work nights, weekends and holidays.Willingness to work in a fast-paced environment which occasionally requires long days.Strong work ethic - ability to carry out all duties with minimal supervision.Flexibility ? ability to adapt to frequent changes.Good organizational skills.Excellent problem solving skills.Detail oriented. General knowledge of Epic Mountain Express services, operations and the geographic areas we serve.Exceptional interpersonal and communication skills.Fluency in Spanish preferred.Ability to standing for up to 8 hours.Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.Cash/Credit Card handling experience and ability to calculate figures and amounts such as discounts and commissions. Ability to perform multiple tasks under pressure.?Requirements:High School Diploma or equivalent. Bachelor?s Degree from an accredited college or university preferred.One year Customer Service ExperienceEnglish fluency required. Ability to read, write, and communicate effectively. One year of logistics management experience preferred. One year of experience with staff leadership & development, coaching & progressive discipline and staff training.Experience with high-touch guest facing relations. Experience with staff scheduling, payroll and departmental budgets.Knowledge of FMCSA regulations pertaining to passenger transportation preferred.Use of EME programs and systems including but not limited to; MS Office, Hudson TMS, NeoTerra GPS, DriveCam, People Soft, Enablon, Chargerback, and Success Factors preferred. ?As part of the Vail Resorts family, we offer great benefits and perks, including:Medical, Dental, and Vision plans (full-time positions)401(k) Retirement PlanExcellent training and professional developmentFree Ski passes for employees and dependentsDiscount lift tickets for friends and familyFree ski lessonsLodging discounts ?Take your mountain exploration to the next level and join a passionate group of people who thrive on extraordinary customer service. Our 24-hour winter operation offers a fun environment where you can meet new people and no two days are the same. Enjoy amazing views and?access to Colorado's best outdoor activities.?Join the team at Vail ? a place that?s Like Nothing on Earth. ?Epic Mountain Express is the most experienced resort transportation provider in Colorado. Our 24-hour winter season operations offer a variety of schedules and a fun environment where you can meet new people and no two days are the same. Enjoy amazing views and?access to Colorado's best outdoor activities.? As part of the Vail Resorts family, we offer great benefits and perks, including a free ski pass and discounts on lodging and gear.??Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.Requisition ID 176288

Keywords: Vail Resorts, Vail , Airport Team Lead - Eagle Airport - Gypsum,Co - Year Round, Other , Vail, Colorado

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