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Dispatch/Driver - Eagle Airport - Epic Mountain Express - Year Round

Company: Vail Resorts
Location: Vail
Posted on: December 6, 2019

Job Description:

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.??Epic Mountain Express (EME)?is the premier transportation operator in the state of Colorado, providing professional and reliable transportation service to the mountain resort locations of?Vail, Beaver Creek, Breckenridge, Keystone, Copper Mountain, Aspen and Snowmass.? EME's?service offerings include Door-to-Door and Point-to-Point airport transportation service from Denver International Airport (DEN) and?Eagle County Regional Airport (EGE).??Come work in beautiful Colorado, housing currently available?The Eagle Airport Dispatch/Driver will be the main line of communication between EGE operations, mountain and Denver operations and drivers.? Primarily responsible for EGE dispatch and logistics, the Dispatcher/Driver will be required to work in all aspects of the EGE operation.?Responsible for clearing drivers in the reservation system, communicating information which may impact their trip (flight delays, departure times, traffic, weather and road conditions etc.).? ?Essential Job Responsibilities?In addition to driving duties, the Eagle Airport Dispatch/Driver will: ?Maintain integrity of EGE operation logistics.Direct driver activities by two-way radio or other communications devices.? Maintain integrity of radio transmissions and procedures.Ensure on time driver departures. Compile list of available vehicles.Assign vehicles based on factors such as driver schedules, length and purpose of the trip, passenger requirements and guest preference.Investigate overdue vehicles.Accommodate service requests and adjust schedules, cancelling or adding trips as necessary.Coordinate driver support with Epic Dispatchers at other locations.Answer inquiries from drivers, guests, and reservations department.Be a point of contact for incidents.Provide feedback to operations managers and supervisors regarding driver job performance.Support company policies which pertain to drivers and assist with on-going driver training.Provide a level of service which exceeds guest expectations.Coordinate resolution of lost, missing, misrouted, delayed or damaged luggage issues.Support all company policies and procedures.Maintain good rapport with all airport personnel, drivers, group coordinators, coworkers and Epic reservation and dispatch staff.Recruit drivers to assist with diversions during abnormal flight operations.?In addition to the Essential Job Responsibilities, the Eagle Dispatch/Driver will:Receive training and become knowledgeable in Specialist: Shuttle Services (Point Person) position responsibilities. The Shuttle Services Specialist, also known as the ?Point Person?, is responsible for managing Epic Mountain Express driver, vehicle and guest activity in the EGE?s? Ground Transportation Pick-up Lot in order to ensure a seamless guest experience from plane to destination. Complete reservation training in order to accurately book ground transportation and modify reservations.Requirements:HS Diploma or equivalent - required1 year driving experience with EME - preferred?Benefits include: Free Ski passes for employees and dependents Discount lift tickets for friends and family Free ski lessons Discounted lodging, food, gear and mountain shuttles Discounted bike haul & golf Medical, Dental, and Vision plans (full-time positions) 401(k) Retirement Plan Excellent training and professional development ?Epic Mountain Express is the most experienced resort transportation provider in Colorado. Our 24-hour winter season operations offer a variety of schedules and a fun environment where you can meet new people and no two days are the same. Enjoy amazing views and?access to Colorado's best outdoor activities.? As part of the Vail Resorts family, we offer great benefits and perks, including a free ski pass and discounts on lodging and gear.??Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.Requisition ID 176097

Keywords: Vail Resorts, Vail , Dispatch/Driver - Eagle Airport - Epic Mountain Express - Year Round, Other , Vail, Colorado

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