Help Desk Support I
Company: STI
Location: Golden
Posted on: April 1, 2026
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Job Description:
Job Title: Help Desk Support I Location: Golden, CO Duration: 5
Month Assignment Provides support to end users on a variety of
issues. Identifies, researches, and resolves technical problems.
Responds to telephone calls, email and personnel requests for
technical support. Documents, tracks and monitors the problem to
ensure a timely resolution. May require an associate degree in a
related area and at least 1 year or equivalent experience in the
field or in a related area. Has knowledge of commonly used
concepts, practices, and procedures within a particular field.
Relies on instructions and pre-established guidelines to perform
the functions of the job. Primary job functions do not typically
require exercising independent judgment. Answer call center phones
in a friendly, helpful and professional manner. Open a ticket for
support and provide that support once trained. Create new network
user accounts per procedure, Disable network accounts per
procedure. Update Microsoft exchange information per procedure
based on information supplied. Work tickets assigned in the queue
and assist with assigning tickets to others in the team. Must be
very customer service oriented, enjoy working with users to solve
their issues over the phone primarily and in person when assigned.
Adept at asking questions to better support the user with process
and procedures. Must be a team player. Temporary position only.
Must live local. Must be able to work from home on Fridays. Must be
able to interview in person. Must be able to take CJIS
certification training/exam
Keywords: STI, Vail , Help Desk Support I, IT / Software / Systems , Golden, Colorado
