Field Service Journey

Company: Wagner Equipment Co.
Location: Hayden
Posted on: May 16, 2022

Job Description:

Would you like to be part of a focused, dedicated team? Do you want to work and grow with other motivated, ambitious people?Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner's reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner.Benefits include:Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidaysMedical, dental, and vision insuranceLife and AD&D InsuranceRetirement Plans - 401K and Roth 401K , eligible employees can receive a company contribution up to 7%Tuition ReimbursementEmployee Assistance Program (EAP)CEFCU- Citizens Equity First Credit Union - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.Additional Benefits include: Unum Supplemental life Insurance, Aflac Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.Position: Field Service JourneymanPay: $29.65 - $42.00 per hourPay rate is dependent on education and experienceEssential Functions:Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functionsRemoves, repairs, and installs major components in varying configurations of equipmentCommunicates with customers on the diagnosis and status of repairs, parts, and other concernsAccurately troubleshoots and repairs CAT equipment the first timeReads, understands, and applies electrical and hydraulic schematics to repair workMakes determinations in the field on warranty repair and guidelines, communicating decisions to customer and dispatcherWorks with the Service Department, Product Support Representatives, and Sales Department to meet all of the customer's needsMaintains truck and crane inspection logs, and CAT Service reports on a daily basisMaintains tooling in good working order as per MSHA and OSHA regulationsMaintains service vehicle in safe and good repairTeaches and coaches other technicians in the fieldPromotes Wagner Equipment Co. to customersOther duties as assigned by managerRequired Education and Experience:High School Diploma or GEDRelevant CAT accredited courses5+ years experience working on Caterpillar Equipment OR 5+ years in heavy equipment, engine, or electric power generation system repair (EX: Caterpillar, John Deere, Komatsu, Etc.)1-3 years administrative/clerical experience3-5 years customer service experience3-5 years sales experienceAdditional Eligibility Requirements:DOT Health CardClass D Driver's LicenseMSHA LicenseMust pass all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screeningsCompetencies:Data entry, telephone, reading/writing, reasoning, organizational, communication & math SkillsProduct & Safety KnowledgeBasic Knowledge of Microsoft Word and OutlookIntermediate Knowledge of DBSIntermediate Knowledge of ET/SIS/SIS Web/STWWell-rounded knowledge of CAT equipmentAbility to work independently with little or no directionWork Environment:Noise: Loud, Environment: Indoors and OutdoorsPhysical Demands:Standing, walking, talking, sitting, hearingUse of HandsAscending or descending ladders, stairs, etc.Heavy work that includes lifting and/or moving objects up to 100 pounds or moreTravel Requirements:75%- 100%Other Duties:Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings.Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Wagner Equipment Co., Vail , Field Service Journey, IT / Software / Systems , Hayden, Colorado