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Club Concierge - Game Creek Club - Winter Seasonal

Company: Vail Resorts
Location: Vail
Posted on: December 2, 2019

Job Description:

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak. Club Concierge Essential Job Functions:

  • Serve members courteously and efficiently.
  • Respond to member inquiries promptly.
  • Answer and direct telephone calls.
  • Maintain tidiness and cleanliness of the lounge and front desk throughout the day.
  • Assist members with vacation plans and reservations.
  • Have detailed knowledge of, and register members for, club events using JONAS CLUBHOUSE ONLINE.
  • Assist with email marketing using EMMA
  • Manage the allocation and cleanliness of lockers.
  • Monitor guest usage of the Club by tracking guests daily.
  • Manage guest and locker billing using JONAS.
  • Maintain daily log of club happenings.
  • Maintain service logs pertaining to clubhouse facilities and equipment.
  • Maintain detailed files and records using ALICE for concierge tracking.
  • Proficiency in the computer systems including but not limited to GUEST CONNECT, JONAS, ONGUARD, EMMA, CLUBHOUSE ONLINE, ALICE, OPENTABLE
  • Coordinate with, and assist in, other areas as needed.
  • Respond to member billing enquiries.
  • Maintain strict confidentiality of all members. Requirements:
    • Must be able to work flexible hours including weekends and holidays.
    • Must be friendly, well-organized, well-spoken, polite, guest-focused, computer and internet savvy.
    • Excellent written skills and phone manner.
    • Ability to multi-task in a fast-paced environment.
    • Willingness to assist in other areas of the Club and fill in when necessary.
    • Ability to reasonably and rationally handle guest comments and questions.
    • College-level education. Preferred Skills:
      • Club, concierge/front desk experience preferred.
      • Knowledge of Vail Resorts computer systems, such as Guest Connect, preferred.
      • Knowledge of Vail Resorts and the Vail Valley preferred. Benefits include:
        • Free Ski passes for employees and dependents
        • Discount lift tickets for friends and family
        • Free ski lessons
        • Discounted lodging, food, gear and mountain shuttles
        • Discounted bike haul & golf
        • Medical, Dental, and Vision plans (full-time positions)
        • 401(k) Retirement Plan
        • Excellent training and professional development Be a part of the resort where it all started. Imagine belonging to a team that delivers the life of luxury to its guests while infusing the mountain lifestyle in every experience. Are you someone that never settles for second best? Take your mountain exploration to the next level and join a passionate group of people who thrive on extraordinary customer service. Come help us deliver unparalleled adventures in a place that is unrivaled and unflinching. Join the team at Vail - a place that's Like Nothing on Earth. Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID 176055

Keywords: Vail Resorts, Vail , Club Concierge - Game Creek Club - Winter Seasonal, Hospitality & Tourism , Vail, Colorado

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