Club Concierge - The Arrabelle Club - Full & Part Time - Winter Season
Posted on: November 27, 2019
Reach Your Peak at Vail Resorts. You're someone who pushes
boundaries and challenges the status quo. You're brave, ambitious
and passionate in everything you do. And we want you on our team.
Pursue your fullest potential and never settle in the quest to
deliver extraordinary guest service. Join one of the world's most
innovative companies and re-imagine a mountain resort experience
with us. Welcome to Vail Resorts. Reach Your Peak. When you arrive
at the Arrabelle, you will feel as if you truly belong. Opulent,
yet inviting, no other hotel can combine the same level of luxury
with the type of old-world charm that inspired so much of the Vail
Valley we know today. Savor the lavish accommodations while
reconnecting with the true spirit of one of America's most iconic
ski resorts. Please join our professional team at the Arrabelle.
This position will be responsible for total guest satisfaction from
pre-arrival contact, logistics in the bookings and reconfirmation
of guests' reservations, fully acquainted with local points of
interests, and coordination of guests' parcels, mail and special
deliveries. This position will communicate with guests and
employees both verbally and in writing to answer questions, and
provide clear direction in advising and instructing staff in resort
details with a focus on luxury service.
- Execute the flow of information to guests about hotel services,
features and room amenities, answer questions, give directions and
make detailed reservations or recommendations.
- Provide thorough follow-up with all guest communications.
- Able to answer overflow phone calls, check-in/out guests,
research and address minor billing issues for guests in real-time,
and enter thorough and complete guest notes into LMS reservation
and concierge system in a timely and complete manner.
- Review all arrivals to ensure all instructions and billing
requests have been addressed properly, room types are appropriate,
VIP status and procedures are being followed, and alerting
leadership and team of potential issues with recommendations on how
to resolve for guest upon arrival.
- Respond to inquiries with accurate information regarding hours
of outlet operation, directions to local attractions and
restaurants, meeting rooms, car rentals, airline shuttle service,
etc. according to individual needs and company guideline regarding
- Active in the promotion of in house events and adventure
programing. Help manage sign-up sheets, and waivers of liability,
- Perform according to the RockResorts Brand Standards, and those
set forth by the manager.
- Maintain a high level of professional appearance, demeanor and
ethics in dealing with guests, co-workers, and outside
- Anticipate guests' needs, respond promptly and acknowledge all
- Ruthlessly prioritize time to ensure that in-house guests and
future guests are receiving appropriate attention while maintaining
an engaged and welcoming lobby presence. Every guest should be
"Welcomed" in to our space.
- Accurately bill and audit CME and other vendor charges regards
to guest folio.
- Communicate guest requests with Bell/Valet, Housekeeping,
Engineering, Loss Prevention and the Loading Dock as needed using
prescribed systems LMS, hotSOS, and/or directly as
- Implements "Operation Elevation" when appropriate and oversees
- Develops strong working relationships with other department
managers and directors to ensure communication and teamwork is at
an optimum. Job requirements:
- Minimum of one year high end guest service experience in a
property of similar size and quality.
- College education preferred
- Word, Excel, Outlook, LMS
- Ability to read and comprehend complex correspondence. Ability
to effectively present detailed information both verbally and in
written form to guests, fellow Executives and employees throughout
the organization. Benefits include: Free Ski passes for employees
and dependents Discount lift tickets for friends and family Free
ski lessons Discounted lodging, food, gear and mountain shuttles
Discounted bike haul & golf in the summer Medical, Dental, and
Vision plans (full-time positions) 401(k) Retirement Plan Excellent
training and professional development Be a part of the resort where
it all started. Imagine belonging to a team that delivers the life
of luxury to its guests while infusing the mountain lifestyle in
every experience. Are you someone that never settles for second
best? Take your mountain exploration to the next level and join a
passionate group of people who thrive on extraordinary customer
service. Come help us deliver unparalleled adventures in a place
that is unrivaled and unflinching. Join the team at Vail - a place
that's Like Nothing on Earth. Vail Resorts is an equal opportunity
employer. Qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, national
origin, sexual orientation, gender identity, disability, protected
veteran status or any other status protected by applicable law.
Requisition ID 178078
Keywords: CMP.jobs., Vail , Club Concierge - The Arrabelle Club - Full & Part Time - Winter Season, Hospitality & Tourism , Vail, Colorado
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