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Customer Service Representative

Company: The Golden Bear
Location: Vail
Posted on: July 12, 2019

Job Description:

Customer Service Representative We are currently accepting applications for a part-time, seasonal position within our Catalog Department. Job entails answering phones, packing and shipping orders and general office tasks. Must have great attention to detail, be able to multitask and enjoy working as a team. Excellent telephone and communication skills are required. Mondays, Tuesdays and Wednesdays are required. Responsibilities:

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support. We are an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.
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Keywords: The Golden Bear, Vail , Customer Service Representative, Hospitality & Tourism , Vail, Colorado

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