Service Pro / Shift Leader
Company: TOKYO JOES LLC
Location: Castle Rock
Posted on: February 16, 2026
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Job Description:
Job Description Job Description Description: As a Service Pro,
you are our elite! You are responsible for leading and managing the
operations of the restaurant as a manager would. A service pro has
mastered operations and takes on responsibility for training and
development of new and current team members. We are looking for
people with experience in training, can share positive vibes, is a
good communicator, and provides top notch service. This role
provides an opportunity to empower others be their best.
RESPONSIBILITIES Create positive guest and team member experiences,
creating a fun and energetic vibe Take guests’ food orders and
handle cash and credit transactions Follow Tokyo Joes operational
policies and procedures, including those for cash handling and
safety/security to ensure the safety of all team members during
each shift Demonstrate knowledge of the brand and menu items Follow
sanitation and safety procedures including knife handling and
kitchen equipment Maintain cleanliness and organization throughout
the restaurant and ensures proper set up and/or breakdown of the
entire restaurant including dining room, restrooms, kitchen and
prep areas Effectively handle guest concerns and complaints Train
new employees on station tasks Work as a team to prepare the
restaurant for each shift Acts with integrity, honesty and
knowledge that promotes the culture of Tokyo Joes Maintains regular
and consistent attendance and punctuality Manage others through
positive communication, teamwork and delegation to complete tasks
Food, Team Member and Guest Safety Cleanliness and maintenance of
the restaurant and equipment Enforce and follow all company
policies and procedures Mastery of menu portion and allergens
KNOWLEDGE/SKILLS/REQUIREMENTS Excellent guest service skills
required. Cash Handling and Managment Ability to work in a
fast-paced environment for up to 8 hours per shift. Team oriented,
adaptable, dependable, and strong work ethic. Ability to
communicate effectively with guests and team members. Ability to
work nights, weekends and holidays. Ability to work with sharp
kitchen tools when in a prep position. Requirements:
Keywords: TOKYO JOES LLC, Vail , Service Pro / Shift Leader, Hospitality & Tourism , Castle Rock, Colorado
