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Guest Services Attendant

Company: Beaver Creek Resort Company
Location: Vail
Posted on: November 21, 2022

Job Description:

Create Your Experience of a Lifetime! Come work and play in the mountains! - Whether it's your first time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. - With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. - Job Benefits

  • Ski/Mountain Perks! -Free passes for employees, employee discounted lift tickets for friends and family -AND free ski lessons - -
  • MORE employee discounts on lodging, food, gear, mountain shuttles -AND during the summer on bike haul, golf and other activities -
  • 401(k) Retirement Plan - -
  • Employee Assistance Program -
  • Excellent training and professional development -
  • Referral Program - Seasonal Full Time roles are eligible for the above, plus: -
    • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
    • Free ski passes for dependents -
    • Critical Illness and Accident plans - The guest service parking attendant is responsible for managing daily operations in the BC parking locations. - Provide guest service functions for the resort that include greeting our guests, educating our guests about the resort, and delivery of exceptional guest service. - Monitor and control the parking garages in BC as well as the paid parking lots. - Comply with company cash handling policies. - Collect payment and process all cash or credit card payments from the parking charges. - Reconcile balances and perform opening / closing duties. - Ability to handle all customer complaints at a higher level. Essential Job Responsibilities:
      • Utilize higher level skills for managing daily operations in the BC parking locations.
      • Provide exceptional guest service.
      • Monitor and control both entrances and exits to the parking garages and lots.
      • Process all cash or credit card payments for parking charges that include collecting payments for parking, reconciling the balances and preforming opening / closing duties. - Maintain all SOX compliance.
      • Ability to handle higher level guest complaints and issues.
      • Ability to multi-task to keep all traffic flowing both in and out of the parking garages and lots.
      • Assist with training new staff when applicable.
      • Assist with all company policies within the department and the company.
      • Serve as a resource to colleagues with less experience.
      • Strong communication skills. Qualifications:
        • High school diploma or equivalent -
        • 1 year cash handling experience
        • 3 years or more guest service experience
        • Basic knowledge of computers
        • Able to work with composure in an often past paced environment
        • Excellent guest service skills
        • Knowledge of Beaver Creek and surrounding area
        • Fluent in English
        • Flexible schedule
        • Ability to sit in a confined space or stand in inclement weather
        • Ability to problem solve efficiently The budgeted range starts at -$20. - Actual pay will be adjusted based on experience. Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID -489867

Keywords: Beaver Creek Resort Company, Vail , Guest Services Attendant, Hospitality & Tourism , Vail, Colorado

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