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Ski Concierge

Company: Beaver Creek Resort Company
Location: Vail
Posted on: November 21, 2022

Job Description:

Create Your Experience of a Lifetime! Come work and play in the mountains! - Whether it's your first time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. - With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. - Job Benefits

  • Ski/Mountain Perks! -Free passes for employees, employee discounted lift tickets for friends and family -AND free ski lessons - -
  • MORE employee discounts on lodging, food, gear, mountain shuttles -AND during the summer on bike haul, golf and other activities -
  • 401(k) Retirement Plan - -
  • Employee Assistance Program -
  • Excellent training and professional development -
  • Referral Program - Seasonal Full Time roles are eligible for the above, plus: -
    • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
    • Free ski passes for dependents -
    • Critical Illness and Accident plans - Responsible for the delivery of extraordinary guest service and "Legendary Attention to Detail" to our Slopeside Lounge guests. As perpetual hosts, Slopeside Lounge Ski Concierge will work closely with the Guest Services, Ski School Ambassadors, the Product Sales and Services Team, the BC Ski and Snowboard School, and equipment delivery teams to ensure seamless guest experiences and efficient operations. Job Specifications:--- -
      • Outlet:--- Slopeside Lounge
      • Starting Wage:--- $20 / hour -
      • Shift & Schedule Availability:--- Full Time and Part Time - -
      • Skill Level: Entry Duties include but are not limited to:
        • Fulfill all daily operations of the Slopeside Lounge, including both inside and outside.
        • Demonstrate versatility and flexibility to work in a fast-paced, multi-tasked environment with high profile guests.
        • Answer phone calls, email and in-person inquiries regarding Slopeside Lounge amenities, services, and prices.
        • Work on a computer with a high degree of accuracy, efficiency, and speed.
        • Gather and document accurate guest information, make sales calls to future guests, and send follow up emails.
        • Assist guests with lift ticket and pass purchases, as well as private lesson and Cabin dining reservations.
        • Support guests with equipment needs, to include buckling boots, carrying ski/snowboard equipment and placing boots on dryers.
        • Resolve guest relation and/or product issues in an expedient manner.
        • Foster special relationships with guests to anticipate needs.
        • Collaborate in managing locker assignments, equipment deliveries and returns, and arrival and departure details.
        • Support Ambassador Team and coordinate reservations for the First Tracks experience. Job Requirements:
          • High School diploma or equivalent - required
          • Some college experience - preferred
          • Prior guest service experience - required
          • Guest Connect or other Point of Sale software - preferred
          • Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams) - required
          • English required. Can professionally communicate verbally and in writing - required
          • Valid, active driver's license -- can pass MRV check - preferred
          • Ability to lift and transport 30 pounds - required
          • Must be able to work the whole season, to include scheduled weekends and holidays - required
          • Adherence to Presentation Policy - required
          • Demonstrates attention to detail - required The budgeted wage is $20 / hour. FT is 4-5 days/week; PT is 2-3 days per week. The budgeted range starts at -$20. - Actual pay will be adjusted based on experience. Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID -490578

Keywords: Beaver Creek Resort Company, Vail , Ski Concierge, Hospitality & Tourism , Vail, Colorado

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