Aviation Air Concierge Agent Seasonal Eagle County Airport

Company: Signature Flight Support Corporation
Location: Toponas
Posted on: November 19, 2022

Job Description:

Job Description

• Comply with Company policies and procedures related to customer service standards, ramp, safety and security procedures.
• Marshal incoming and departing general aviation aircraft in accordance with Company standards.
• Identify crewmembers, passengers, visitors and vendors in accordance with the Company's security procedures.
• Communicate with customers via telephone, fax, face to face, e-mail, ConciAir system or Unicom/air to ground radio.
• Ensure all departing aircraft have all requested amenities such as catering, coffee, ice and newspaper.
• Resolve customer requests, questions and concerns regarding the Company's services or products.
• Transport customers by vehicle to and from airport terminal and local hotels as needed.
• Escort crew and passengers to and from aircraft.
• Assist customers with loading and unloading baggage as needed.
• Assist with taking fuel orders, catering and ground transportation as needed.
• Assist crew or passengers with directions or recommendations for food, lodging, etc.
• Assist crew with cleaning of aircraft, removal of garbage and vacuum carpets.
• Perform Signature Gold Cap Service if requested by customer.
• Contact customers by verbal or written communications thanking them for using Signature Flight Support.
• Maintain and stock amenities in customer areas and ensure that lobby and restroom are clean and free of debris.
• Assist Line Service Technicians and Customer Service Representatives as needed.
• Perform other duties as assigned.
  Job Responsibilities
  The following functions may be performed in variable weather and environmental conditions such as jet engine fumes, dust or jet engine noise. - Must have ability to:
  • Regularly stand, walk, use hands to finger, handle or feel; reach with hands and arms; and talk or hear.
  • Occasionally lift and/or move up to 40 pounds.
  • Read, write and fluently speak and understand the English language.
  • Communicate clearly with peers, internal and external customers.
  • Read and interpret documents such as safety rules and procedure manuals.
  • Apply concepts of basic math to calculate figures and amounts such as discounts, percentages, area and volume.
  • Write routine reports and correspondence.
  • Drive vehicles in areas congested with aircraft, moving and stationary vehicles and equipment requiring the ability to identify and distinguish colors, judge distances and spatial relationships.
  • Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Handle and prioritize multiple projects concurrently.
  • Wear uniform and insignia as prescribed by the Company.
  • Report to work in a regular and timely basis. -
    Job Qualifications
    
    • High school diploma or general education degree (GED). - -
    • Must possess strong interpersonal, oral and written communication skills. -
    • Must possess a valid state driver's license. -
    • Previous customer service experience preferred. - Pay ranges vary based on multiple factors including, without limitation, skill sets, education, shift worked, responsibilities, seniority, geographical market, merit, output, productivity, prior training or experience, travel. - The pay range for this positions is $ 21.00 to $ 22.00 -/ hour. An Equal Opportunity Employer including Disability/Vet

Keywords: Signature Flight Support Corporation, Vail , Aviation Air Concierge Agent Seasonal Eagle County Airport, Hospitality & Tourism , Toponas, Colorado