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Aviation Air Concierge Agent Seasonal Eagle County Airport

Company: Signature Flight Support Corporation
Location: Toponas
Posted on: November 19, 2022

Job Description:

Job Description

  • Comply with Company policies and procedures related to customer service standards, ramp, safety and security procedures.
  • Marshal incoming and departing general aviation aircraft in accordance with Company standards.
  • Identify crewmembers, passengers, visitors and vendors in accordance with the Company's security procedures.
  • Communicate with customers via telephone, fax, face to face, e-mail, ConciAir system or Unicom/air to ground radio.
  • Ensure all departing aircraft have all requested amenities such as catering, coffee, ice and newspaper.
  • Resolve customer requests, questions and concerns regarding the Company's services or products.
  • Transport customers by vehicle to and from airport terminal and local hotels as needed.
  • Escort crew and passengers to and from aircraft.
  • Assist customers with loading and unloading baggage as needed.
  • Assist with taking fuel orders, catering and ground transportation as needed.
  • Assist crew or passengers with directions or recommendations for food, lodging, etc.
  • Assist crew with cleaning of aircraft, removal of garbage and vacuum carpets.
  • Perform Signature Gold Cap Service if requested by customer.
  • Contact customers by verbal or written communications thanking them for using Signature Flight Support.
  • Maintain and stock amenities in customer areas and ensure that lobby and restroom are clean and free of debris.
  • Assist Line Service Technicians and Customer Service Representatives as needed.
  • Perform other duties as assigned.
    Job Responsibilities
    The following functions may be performed in variable weather and environmental conditions such as jet engine fumes, dust or jet engine noise. - Must have ability to:
    • Regularly stand, walk, use hands to finger, handle or feel; reach with hands and arms; and talk or hear.
    • Occasionally lift and/or move up to 40 pounds.
    • Read, write and fluently speak and understand the English language.
    • Communicate clearly with peers, internal and external customers.
    • Read and interpret documents such as safety rules and procedure manuals.
    • Apply concepts of basic math to calculate figures and amounts such as discounts, percentages, area and volume.
    • Write routine reports and correspondence.
    • Drive vehicles in areas congested with aircraft, moving and stationary vehicles and equipment requiring the ability to identify and distinguish colors, judge distances and spatial relationships.
    • Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
    • Handle and prioritize multiple projects concurrently.
    • Wear uniform and insignia as prescribed by the Company.
    • Report to work in a regular and timely basis. -
      Job Qualifications
      • High school diploma or general education degree (GED). - -
      • Must possess strong interpersonal, oral and written communication skills. -
      • Must possess a valid state driver's license. -
      • Previous customer service experience preferred. - Pay ranges vary based on multiple factors including, without limitation, skill sets, education, shift worked, responsibilities, seniority, geographical market, merit, output, productivity, prior training or experience, travel. - The pay range for this positions is $ 21.00 to $ 22.00 -/ hour. An Equal Opportunity Employer including Disability/Vet

Keywords: Signature Flight Support Corporation, Vail , Aviation Air Concierge Agent Seasonal Eagle County Airport, Hospitality & Tourism , Toponas, Colorado

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