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Guest Services Specialist

Company: Vail Mountain
Location: Vail
Posted on: November 14, 2022

Job Description:

Create Your Experience of a Lifetime! Come work and play in the mountains! - Whether it's your first time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. - With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. - Job Benefits

  • Ski/Mountain Perks! -Free passes for employees, employee discounted lift tickets for friends and family -AND free ski lessons - -
  • MORE employee discounts on lodging, food, gear, mountain shuttles -AND during the summer on bike haul, golf and other activities -
  • 401(k) Retirement Plan - -
  • Employee Assistance Program -
  • Excellent training and professional development -
  • Referral Program - Seasonal Full Time roles are eligible for the above, plus: -
    • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
    • Free ski passes for dependents -
    • Critical Illness and Accident plans - Job Summary The Passport Clubhouse @ Golden Peak is the ultimate in skier convenience. - This exlusive private Club is located at the base of the Riva Bahn Express lift at Gold Peak. - Members enjoy slope-side parking, locker room facilities, ski valet services, food and beverage services, Club events/activities, and other Club amenities. - - Job Specifications
      • Outlet:--- -The Passport Clubhouse
      • Starting Wage:--- $20 / hour
      • Shift & Schedule Availability:--- Full Time and Part Time Job Responsibilities The Guest Service Attendants at the Passport Club assist the Clubhouse Manager in almost all aspects of the Passport Club. -
        • Responsible for creating a welcoming first impression for members upon Club entry
        • Timely delivery of ski equipment to members upon Club entry
        • Sets up/breaks down daily F&B operations
        • Daily parking garage management
        • Daily use of software programs, including, but not limited to--RPOS (and opening/closing procedures), Jonas (private Club management software)--training will be provided
        • Creating special event invitations/Club bulletin announcements--assisting in selling member activities
        • Club concierge coordination
        • Minor daily house-keeping procedures, paying close attention to the details of the Club in regards to cleanliness/organization
        • Organizes daily tune log and assists members with ski equipment tuning advice
        • Problem solves/resolves member issues within authoritative level--directs bigger issues to upper management
        • Takes initiative and prefers a team-oriented work environment
        • Performs minor Club maintenance as needed/submits work orders with Mountain Services for other maintenance
        • Knows and helps Club Manager manage to Club rules and regulations, including guest policy and Passport Plan
        • Other duties as assigned Job Requirements
          • 4-year college degree from an accredited university
          • Exceptional guest/customer service skills
          • The ability to lift/transport ski equipment for up to eight hours/day
          • Exceptional verbal/written communicative skills (fluent in English)
          • The ability to work a 10-hour shift (the job consists of 4/10-hour shifts per week) and possibly be on your feet for the entire shift Preferred Skills and Experience
            • Sales/POS experience
            • Microsoft Office experience
            • Spanish speaking
            • Detail-oriented, willing to clean/tidy constantly, initiative-taking approach to job
            • Prefers working in an intimate, team-oriented environment The budgeted range starts at -$20 - $22. - Actual pay will be adjusted based on experience. Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID -482628

Keywords: Vail Mountain, Vail , Guest Services Specialist, Hospitality & Tourism , Vail, Colorado

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