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Hotel Front Desk Agent

Company: Hotel Gasthof Gramshammer
Location: Vail
Posted on: May 16, 2022

Job Description:

Job Description Small Family Owned European Style Hotel In the Heart of Vail Village, is seeking a Hotel Front Desk Agent with potential growth opportunities to management COMPETITIVE WAGE FOR VAIL WAGE BASED ON EXPERIENCE ADVANCEMENT TO MANAGEMENT AFFORDABLE HOUSING ON FREE BUS ROUTE AVAILABLE MERCHANT EPIC PASS INCLUDED Responsibilities include and not limited to: Provide excellent guest/ customer service Check in guests in and out of hotel Answer and and assist all calls Manage Reservations and inventory from incoming calls or online Ensure all front desk tasks are completed properly Organize and ensure front desk is clean Ensure all files, reservations are up to date and organized Ensure the front desk staff appearance and attitude is professional Assist owner with letters and tasks Train new front desk staff in all front desk duties Ensure housekeeping is performing their job description Able to manage customer issues with acceptable resolve Able to manage staff's issue with acceptable resolve Qualifications & Requirements: HOTEL front desk experience required Able to sit or stand for extended period of time Professional appearance and demeanor Ability to multi task and complete job requirements Excellent computer and typing skills a must Experience with multi line phone systems Experience with reservation systems both phone in and on line Able to work all shifts including weekends & holidays and whenever necessary Able to handle stressful days and take direction from owner respectfully Company Description Small 38 room family owned and operated hotel located in the heart of a popular ski town, Vail CO. Vail offers exceptional skiing in the winter and lots of outdoor activities such as golf, hiking, rafting etc. in the summer.

Keywords: Hotel Gasthof Gramshammer, Vail , Hotel Front Desk Agent, Hospitality & Tourism , Vail, Colorado

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